Switchboard Operator - New York, United States - Crosby Hotel LLC

Crosby Hotel LLC
Crosby Hotel LLC
Verified Company
New York, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

MAIN DUTIES:


  • Operate the telephone/switchboard per Firmdale standards
  • Inquires as to the nature of calls in order to refer to appropriate person or service.
  • Ensuring that any guest request or issue is communicated to the manager on duty and follow up takes place
  • Compiles daily reports and distributes to applicable department managers
  • Updates guest profiles in Opera PMS
  • Covers reception shifts when required
  • General administrative duties as assigned

REQUIREMENTS:


  • Customer service experience preferred
  • Selfstarter with exceptional organization and administrative skills
  • Excellent level of spoken and written English
  • Friendly and professional telephone etiquette
  • Exceptional PC skills, especially Microsoft Excel
  • Ability to remain calm under pressure
  • Flexible scheduling

EMPLOYEE BENEFITS:


  • Paid vacation, sick and personal days
  • Health, dental, vision and life insurance plans
  • Commuter benefits
  • Holiday staff parties and staff appreciation events
  • In house uniform dry cleaning services
  • Employee meals while on duty
  • Departmental and companywide incentive programs
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