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    BALENCIAGA Associate Store Director - Los Angeles, United States - Kering

    Kering
    Kering Los Angeles, United States

    3 weeks ago

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    Description
    Summary
    We are currently seeking an Associate Store Director who will report to the Store Director.


    YOUR OPPORTUNITY


    The Associate Store Director leads the Department Managers and store sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines.


    They are responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store at its full potential.


    They act as representative of the Store Director and thus fulfils all the tasks given by the HQ/HO and Store Director.

    Job Description


    HOW YOU WILL CONTRIBUTE

    A BUSINESS DEVELOPER
    Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store

    Analyze the results:
    daily, weekly, monthly and set up constant assessments
    Support the Store Director in reporting all the relevant information to the HQs
    Share the information with the store team
    Know and monitor the business environment including local competition
    Provide high quality feedback and requested reports to the Store Director

    Support the Store Director and lead the Department Managers in achieving targeted quantitative and qualitative goals

    Implement action plans defined with the HQ and Store director and guarantee follow-up
    Update store team on the KPIs and give them support to reach them


    A TALENT LEADER AND DEVELOPER
    Create and maintain a positive work environment

    Embody the brand behaviors and ensure that the store team is also aligned
    Motivate and challenge the team on a daily basis
    Support the Store Director in setting up team and individual activities: morning briefs, one to one meetings
    Partner with the Store Director and/or Department Managers on how to handle all employee issues

    Attract, develop and retain talent

    Manage the Department Managers and support them in their activities
    Assist the Store Director and Department Managers with sales team development on the operational side of the business by following up on clear goals and providing timely and consistent feedback
    Share the development plans with the Store Director and Operations Manager

    Support the Store Director in creating a team, whose activities are always motivated, competent and up-to-date in the fashion and luxury industries

    A BRAND PROMOTER (CLIENTS)

    Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
    Promote the culture of the brand internally and externally

    Oversee the clienteling approach following the guidelines provided by HQs
    Ensure store atmosphere upholds brand image

    Ensure Balenciaga Signature and Client experience are executed and consistent over time

    Supervise sales to ensure client satisfaction, engagement and that the Balenciaga qualitative standards are maintained
    Follow up CEE and NPS scores and set up actions accordingly

    Develop clienteling mindset and client's loyalty and retention from beginners to VIC

    Assure the recruitment, development, retention of clients (from high qualitative data collection to "one to one" relationship)
    Guarantee excellent client experience in line with Balenciaga signature
    Assure the measurement of "in Store" actions on all channels (phone, mail, etc.)
    Manage all delicate situations regarding client complaints and the overall sales process are dealt with accordingly

    Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs


    A PROCESS MANAGER
    Ensure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelines

    Ensure that the image of the Store is in compliance with Balenciaga standards and that the store team is aligned and have access to the resources
    Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
    Take all the necessary measures in order to guarantee the safety of the products and valuable materials in the store

    Opening and closing of the store
    Oversee day-to-day operations of store
    Maintain a cost conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions. Protecting the bottom line of the company and its sales are paramount to the success of any retail initiative.

    Process Payroll as directed by the company.
    Maintain store schedules.
    Ensure staff adheres to attendance and punctuality.
    Ensure that petty cash & check reconciliation is processed correctly each month and submitted prior to due date.

    Maintain the accuracy of the Customer database, ensure that your team is entering all client data in a timely and accurate manner.

    Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, team
    Support Store director in managing inventories activities, warehouse stock and reports immediately any discrepancies

    Manage inventory activities taking into account related inventory results in collaboration with the Operations manager
    Manage warehouse stock and verify that it is in line with the Store's sales potential

    Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness
    Supervise the team planning


    WHO YOU ARE
    Commitment to take part in an innovative project
    At least 3 years of experience in a managerial position (minimum 10 people)
    Significant sales experience in the luxury Retail industry
    Successful managerial experience of a team (the ability to set goals, delegate work and follow up results)
    High sensitivity to clients experience and loyalty
    Precision, organizational skills, adaptability, openness, listening abilities, curiosity
    High availability, responsiveness
    Product and Fashion sensitivity
    Mastering digital skills
    Exceptional client service and interpersonal skills


    COMPENSATION


    For individuals assigned and/or hired to work in California, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role.

    This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

    In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

    A reasonable estimate of the current salary range is $90,000 USD to $100,000 USD.

    WHY WORK WITH US?


    This is an exciting opportunity to join Balenciaga's Topanga team as an Associate Store Director who will drive the business and contribute to the brand philosophy.

    We invite you to become part of a team that offers possibilities to learn and grow.

    Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.


    DIVERSITY COMMITMENT
    Balenciaga is committed to fostering a diverse workforce.

    We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience.

    As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors.

    Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

    Job Type
    Regular

    Start Date

    Schedule
    Full time

    Organization
    Balenciaga America Inc.
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