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    Estimator - Raleigh, United States - The Boyd Group

    The Boyd Group
    The Boyd Group Raleigh, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Company: Gerber Collision &Glass

    WELCOME TO GERBER COLLISION& GLASS

    Our Team Members Drive UsGerber Collision & Glass is one of thelargest collision repair companies in North America. With $2+billion in sales, over 800 locations and growing, our 10,000+ teammembers across the United States and Canada are passionate aboutdelivering our goal to WOW Every Customer and Be theBest

    We invite you to join ourteam. Gerber offers a great place to launch and grow careers. As wecontinue to grow, we have endless opportunities for you to growwith us.

    Gerber Collision &Glass recognizes, values and welcomes all applicants with uniquetalents and abilities from all backgrounds and characteristics. Allqualified individuals are encouraged to apply, includingindividuals with disabilities and Protected Veterans.
    Job Description:

    TheEstimator's primary responsibility and accountability is to providean exceptional and successful customer experience whilecreating estimates, coordinating repair needs forcustomers including all communication, informing and updatingcustomers andinsurance companies throughout the repairprocess. The Estimator accurately assesses the damage of vehiclesand documentsneeded repairs and parts replacement onthe damage appraisal. The Estimator plays a pivotal role in thesuccess of the customer'sexperience by ensuring they are working inalignment with all team members in achieving the repair facilitiesKPIs.

    KeyJob Responsibilities​

    Role andRequirements

    • EnsureASE is updated efficiently and accurately with pertinent detailsfrom every customerinteraction
    • ProvideCustomer with accurate and timely information, guiding them throughthe repair process and ensuring that theyreceive excellent customerservice
    • Ensurecompliance with all insurance client requirements, processes andmetrics
    • Ensurecompliance with all Wow Operating Way's regarding customerdrop-offs, repair planning, customer communication,anddelivery
    • Communicateall customer requests and needs to appropriate teammembers
    • Providespositive energy when greeting customers in person and on thephone
    • Understandingof all required Insurance programs andprocedures
    • Participatein daily "production walks" with the Management Team, asrequired
    • Supportall team members whenrequired
    • Participatein monthly Health & Safety and staff meeting (ifrequired)
    • Attendtraining, information sessions and workshops recommended by StoreManager
    • Maintainthe Assured KPI's by maximizing role performance (Sales/ GP/ NP/CSI/ AR/CT&TT)
    • UpholdAssured's Core Values : Honesty, Integrity &Respect
    • Consistentlydemonstrates actions and behaviors supporting our "10Promise"

    WorkTools to beUtilized

    • SchedulingTool: Progi Calendar, GoogleCalendars
    • ManagementInformation System: Summit, RepairCentre
    • RentalManagement: ARMS,Dial
    • BasicKnowledge: Mitchell,Audatex

    Educationand/or Experience Required​

    • Knowledgeof Repairs and OEGuidelines
    • HighSchool Diploma orequivalent
    • Awarenessof where to look foranswers
    • BasicComputerSkills
    • Compliancefor DRP's Minimum of 1-yearexperience
    • Mustbe willing to complete ICARTraining
    • ValidDriver's License

    RequiredSkills/Abilities​

    • Awarenessof where to look foranswers
    • BasicComputerSkills
    • Compliancefor DRP's Minimum of 1-yearexperience
    • Mustbe willing to complete ICARTraining
    • ValidDriver'sLicense

    Pleasenote, this job description is not designed to cover or contain acomprehensive listing of activities, duties or responsibilitiesthat are required of the employee for this job. Duties,responsibilities, and activities may change at any time with orwithoutnotice.

    Thephysical demands of your job must be met to successfully performthe essential functions of the job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the job.#MATL

    Benefits That Drive YourSuccess
    Gerber offers the comprehensivebenefits you expect from an industry leader,including:
    • Competitive PayPlans
    • Medical, Prescription Drug, Dental &Vision Insurance
    • 401(k) Retirement Plan withcompany match
    • Employer Paid Short-TermDisability & Life Insurance
    • Paid Vacation& Holidays
    • Continuing EducationOpportunities
    Gerber Collision & Glass is proud tobe an equal opportunity employer committed to an inclusive anddiverse workplace. All qualified candidates will receiveconsideration for employment, regardless of race, color, religion,sex, sexual orientation, gender identity, national origin,protected veteran status, disability, age, pregnancy, geneticinformation, creed, marital status, or any other consideration,prohibited by law or by contract.About Us
    Gerber Collision & Glass has been WOWing customers withour collision repair services for over 80 years. Please visit to learn more aboutour company.
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