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    Technical Support Agent/ Remote Installer - Las Vegas, United States - Office1

    Office1
    Office1 Las Vegas, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employee' purpose and passions

    What is Office1?

    As a leading provider of office technology solutions in the SMB space, Office1 has been serving our customers since 1995. We offer our customers a unique SaaS like engagement to manage all their technology technological needs as this has enabled Office1 to become one of the fastest growing managed service providers in the Western United States.

    Come help us shape the future

    We are looking for a Technical Support Agent who is focused on providing top quality professional support to our customers. Our ideal candidate will assist customers with software installs, modifications, upgrades, and other problems that the customer may encounter.

    What You'll Be Doing

    • Remotely survey customer network environments gathering network information, address books, etc.
    • Preform installation of office equipment remotely utilizing network administrators, interterritorial dealer partners and manufacturer partners.
    • Provide assistance and support for incoming queries and issues related to meter collection and reporting software, systems integration, processes, and hardware requirements.
    • Running diagnostic programs, train end users, write standard processes and procedures.
    • Remotely resolving copier functionality issues similar but not limited to: service codes, fax issues, firmware updates and copy quality issues. Follow up to ensure issue has been resolved.
    • Aid with relocating equipment by reconnecting equipment.
    • Meter Collections: Contact customers and visit various websites to obtain copier meter readings through Kyocera Fleet Services, @Remote and FMaudit platforms.
    • FM Audit: Install on client computers and educate client on communication protocols and security.

    Skills and Experience

    • Knowledge of computer and/or network security systems, applications, procedures, and techniques.
    • Attention to detail, high level of accuracy, analytical, time management, and problem-solving skills.
    • Knowledge of Active Directory, Group Policy, Windows Operating and Server Systems.
    • 1 year of IT troubleshooting experience preferred; CompTIA A+ Certification desired but not necessary.
    • Excellent verbal and written communications to train end users and submit required reports.

    Diversity

    Office1 believes we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

    Benefits

    As part of Office1, you'll receive world class benefits, including:

    • Vacation Time
    • Paid Personal Time
    • Paid Holidays
    • Medical, dental, and vision (with a generous contribution)
    • Supplemental Benefits (VSTD, VLTD, Life, EAP & more)
    • 401K Matching
    • Onsite Parking
    • Onsite Gym, Showers and Lockers
    • Activity Rooms
    • Educational Opportunities
    • Growth Opportunity
    Job Posted by ApplicantPro
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