Order Management Representative - Waltham, United States - Dynatrace

Dynatrace
Dynatrace
Verified Company
Waltham, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company Description

  • Work as a member of the Order Management team that supports the Americas sales teams
  • Review and approve quotes for Sales to selfgenerate standard order forms
  • Create nonstandard order forms in line with company policies for complex scenarios
  • Ensure order forms are prepared in a timely and accurate manner to meet tight sales deadlines
  • Work with Manager and Legal to review and approve revisions to order forms requested by Customers or Partners
  • Work across various levels within the organization
  • Ensure all paperwork is received (order forms, purchase orders, etc.) and matches the approved quote upon contract execution
  • Ensure all sales orders are processed in Salesforce and shipment of products is done in a timely manner for booking
  • Share best practices and ensure compliance with company internal policies and processes
  • Assist with user acceptance testing for new features in Salesforce
  • Assist with SOX audits and process reviews when required

Qualifications
Minimum Requirements

  • 3+ years of Order Management experience
  • HS Diploma or GED required
Preferred Requirements

  • Experience with contract administration
  • Experience with Global Enterprise software and services sales orders
  • Advanced MS Word and Outlook, Intermediate MS Excel and Adobe
  • Experience with Salesforce and Salesforce CPQ
  • A dynamic, flexible individual capable of working in a fastpaced sales environment
  • Fluent in Spanish preferred
  • Fluent in Portuguese preferred
  • Strong individual accountability and execution
  • Is deadline driven with excellent attention to detail
  • Is a selfstarter with a proactive approach
  • Ability to work with multiple teams involved in the sales cycle simultaneously
  • Strong verbal & written communication skills
  • Ability to communicate at all levels of working relationships
  • Ability to navigate ambiguity and drive towards effective decision making

Additional Information
All your information will be kept confidential according to EEO guidelines.
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