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Harahan

    Fire and Sprinkler Service Coordinator - Harahan, United States - Johnson Controls International

    Johnson Controls International
    Johnson Controls International Harahan, United States

    2 weeks ago

    Johnson Controls International background
    Customer Service / Support
    Description
    What you will do

    This position will be responsible for the scheduling and optimization of service work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery.

    How you will do it


    Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.

    Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.

    Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.

    Monitor effectiveness and take corrective actions as required.
    Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.

    Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.

    All other duties as assigned.

    What we look for
    Required

    3-5 years of customer service
    Excellent communication skills
    Prominent level of organization
    Fleet scheduler or service coordinator
    Strong with Excel and other Microsoft and web based computer programs
    You must be a resident citizen of the United States to qualify for this position

    Preferred

    Associates or Bachelor's preferred
    Experience working in a SimplexGrinnell District or in a fast-paced work environment
    Use of ACE/Oracle systems preferred
    Product knowledge of life safety (fire alarm & sprinkler) equipment preferred

    Johnson Controls International plc.

    is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

    To view more information about your equal opportunity and non-discrimination rights as a candidate, visit

    EEO is the Law

    . If you are an individual with a disability and you require an accommodation during the application process, please visit

    here .
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