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    Wireless Engineer - Chicago, United States - eTeam

    eTeam
    eTeam Chicago, United States

    2 weeks ago

    eTeam background
    Description

    Mandatory Skills- Cisco Wireless & Arista & Aruba

    The position of a Network Wireless L3 is responsible for the ongoing wireless network operations management to provide 24x7 support.

    The ideal candidate will have deep experience of networking technologies, such as wireless networking routing, switching and security; managing heterogeneous environment & generate metrics related to Network performance, capacity, availability, failure rates, and will also have a strong background in network performance management, service delivery and strategic operations planning with a strong technical orientation & creative in problem solving.


    Key responsibilities include:

    This is a hands-on technical role:
    Provide tier-3 (expert level) operational support for Cisco Wireless, Arista Wireless, Wireless LAN Controllers, Cloud Controllers to resolve critical business issues that require deep wireless network troubleshooting techniques and performance analysis
    Independently own the Wireless Network Infrastructure support solving complex issues and suggest design modifications as appropriate.

    • Ensure SLAs are met
    • Responsible for performance analysis, proactive troubleshooting and capacity planning for the Wireless Network platforms.
    • Perform monitoring and maintenance of overall environment working with experienced team members.
    • Perform change controls. Update process documentation and team portals
    • Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.
    • Communicate with peers and managers regarding system issues & participate in 24x7 oncall.
    • Automate operational tasks to make processes simpler and more robust.
    • Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.
    Refresh heat-maps and operations plans for campus networks, and all WLAN, LAN connectivity
    Monitor and analyze statistical data to develop improvement plans for Wireless network and application performance
    Provide an effective Wireless network capacity plan
    Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth


    Additional Responsibilities Include:

    Oversees the management of service level agreements (SLAs) with vendors and service providers
    Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions
    Serves as the senior-level escalation point for network operations to resolve critical incidents
    Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders, and drive vendor governance
    Provides leadership, management, direction, and technical oversight for the network operations department

    Required Qualifications and Experience:
    Bachelors degree, or related qualification
    Certifications is a must (CCNA Wireless, CCNP Wireless, CCIE Wireless)
    Minimum 12+ years of working in a Wireless Network / Telecommunications role, with expert level experience with Wi-Fi technologies - Cisco Wireless & Arista & Aruba
    Experience of working in a multi-cultural, virtual team, across multiple geographical regions
    Hand on Experience of working on Cisco, Arista and Aruba Wireless Technologies
    Hand on Experience of working on managing Cisco Prime, Wireless LAN Controllers, Cloud based LAN Controllers
    Experience of conducting Wireless Site Surveys
    Experience of working on Wireless Standards a,b,dg,n,x), WIFI6
    Experience with technologies such as: Cisco/Arista / Aruba Fabric Path.
    Extensive support of Routing Protocols/Technologies such BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.
    Strong understanding of application communication methodologies.
    bility to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
    High level of confidence and competence communicating on bridges.
    Solid background in vendor management to drive incident resolution.
    Experience with monitoring tools and strategies.
    Execute and analyze packet captures using Wireshark and other related technologies.
    Perform or participate in complex maintenance or deployment activities.
    Create or modify documentation in response to new events and learnings.
    Routinely provide constructive feedback for improvement opportunities
    bility to coordinate and direct activities across multiple teams
    Excellent customer focus and engagement skills
    bility to develop solutions within a complex operational environment
    Excellent verbal and written communications skills
    dvanced knowledge of technical/business environment and problem determination strategies
    Develops and maintains standard operating procedure manual and processes used by the team
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