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    Technical Subject Matter Expert - Dallas, United States - Facility Solutions Group

    Facility Solutions Group
    Facility Solutions Group Dallas, United States

    2 weeks ago

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    Description

    Job Details

    Job Location
    90 TX - FSG National Accounts - Dallas, TX


    Description

    Technical Subject Matter Expert

    Job Scope

    A Technical Subject Matter Expert can perform all tasks involved with the Service Coordinator III job description.


    • Serve as primary in-house support in the area of expertise
    • Assist in developing processes and procedures in the area of expertise
    • Perform quality control for work performed by others. Travel not required.
    • Participate in root-cause analysis activities involving your area of expertise.
    • Provide feedback in area of expertise with strategy in efforts to improve FSG standards
    • Other duties as required to support the operation of FSG Leadership and Training & Development
    • Current on lighting/Development in specific SME applications.

    Subject Matter Expert Types:

    • Lighting
    • Electrical
    • Estimating
    • Energy Management Systems
    • Signage

    Qualifications


    Responsibilities:

    • Contributing to the development and verification of technical reference information, including user guides, training manuals, and system requirements.
    • Identifying areas where technical solutions would improve business performance
    • Provide input to leadership about the different standards for area of expertise
    • Involved in discussions with different customers, as needed, to explain in detail the scope of work needed
    • Participating and/or leading one-on-one and team sessions with peers, colleagues, partners, and customers that highlight area of expertise in resolution of business issue(s)
    • Developing/delivering/leading FSG strategy workshops internally and externally
    • Recognize and develop select customer relationships, conducting ongoing, in-depth analysis of customer long-term service issues, and strategies for customer development


    As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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