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Brokerage Operations Manager - Jacksonville, United States - Crowley
Description
We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company.As a privately- held, U.S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.
By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion.
We live up to our purpose of bravely advancing what's possible to elevate people and the planet with our core values of Integrity, Sustainability and Drive guiding everything we do.
To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.
*SUMMARY:*The Manager of Operations is responsible for managing and coordinating their assigned team of Account Managers and/or Capacity Managers.Reporting directly to the Branch Director, the Manager, Operations will work collaboratively to ensure all goals and objectives are met.
They will be responsible for overseeing the day-to-day operations of their team and have primary responsibility for operational execution and achievement of all designated KPIs.
* * *GENERAL RESPONSIBILITIES: * * Responsible for the oversight of direct team, ensuring key goals and objectives are met.
* Create profitable and competitive rates to ensure profit margins are maximized while meeting customer requirements. * Review costs and other data to develop competitive rate offerings. * Analyze vendors to ensure they qualify and negotiate service contracts. * Support development and prioritization of employee training and development. * Establish performance objectives, internal/customer metrics and continuous improvement opportunities. * Support business development sales and marketing efforts as needed. * Ensure the accurate and timely preparation, processing, distribution and retention of all reports and records regarding transportation operations. * Manage the scheduling of shipments to ensure most economical utilization of carries based on service parameters. * Work directly with operations to resolve any problems associated with scheduling and dispatching. * Oversee company interests in coordination with those of its customers. Identify enhancement opportunities and implement solutions for improvement.EDUCATION:
Bachelors degree in business, administration, transportation and logistics, or related field; or a combination of post high school and equal experience may be substituted for education
EXPERIENCE:
TECHNICAL PROFICIENCY:
Proficient in Microsoft Office products, including Excel, Outlook and Word; knowledge of U.S. transportation, DOT regulations and import/export regulations.
COMPETENCIES:
Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail-oriented environment. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to function effectively with, or as part of a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences, and other written materials. Knowledge of the concepts, principles and practices of import forwarding and customs brokerage in a domestic and/or international capacity.
Familiar with logistics and transportation principles, concepts and methodologies including inventory management, moving products via various modes, cost analysis and resource optimization.
OTHER:
Travel may be required. Bilingual (English/Spanish) preferred.
JOB SCOPE:
Position impacts multiple business units/segments
WORKING CONDITIONS:
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.
Job:Land Ops* **Organization:
Crowley USD BU* **Title:
Brokerage Operations Manager Location:
FL-JACKSONVILLE Requisition ID:** *USA00034I*
