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    Operations Manager - Jacksonville, United States - Mental Health Resource Center Inc

    Mental Health Resource Center Inc
    Mental Health Resource Center Inc Jacksonville, United States

    1 week ago

    Mental Health Resource Center Inc background
    Description
    Benefits:
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance
    Benefits/Perks
    • Medical, Dental, and Vision Insurance
    • Life Insurance
    • Disability Insurance
    • 403b
    • PTO
    • Paid Holidays
    • Flexible Spending Account
    • Employee Assistance Program
    Company Overview

    Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

    Job Summary

    In collaboration with the Clinical Director of the Comprehensive Services Centers (CSCs), the Operations Manager oversees the support services provided at the CSCs. This role ensures that staff are well supported and proficient in delivering efficient, high-quality services to the community. It involves coordinating regularly scheduled and urgent care appointments to maximize access to care for individuals served. The Operations Manager provides supervision and staff development for the Community Resource Specialists and Front Office Managers. Through this leadership, the Operations Manager plays a pivotal role in enhancing the skills and effectiveness of staff, contributing significantly to the overall operational excellence of the CSCs.

    Responsibilities
    • In coordination with the CSC Clinical Director, ensures all persons seeking services through the CSCs are assessed and enrolled in the appropriate level of care,
    • Ensures adequate staff are available to serve individuals seeking urgent care.
    • Ensures the CSC front offices operate efficiently, effectively, and provide adequate support to CSC staff.
    • Ensures individuals seeking services at the CSCs are able to access the treatment and support necessary to prevent hospitalizations through scheduling and insurance authorizations.
    • Ensures the Community Resource Specialists are educated about area resources so that they can provide appropriate referrals to meet the needs of the persons seeking services through the CSCs.
    • Ensures coordination and communication between the front office, medical services care coordinators and security staff to ensure persons accessing CSC services are directed to appropriate staff and are receiving excellent customer service.
    • Ensures the appropriate scheduling of all persons for on-going services and follow up care including contacting individuals who miss appointments.
    • Coordinates the completion of financial attestations ensuring that funding source is correctly added to the billing system for all CSC individuals.
    • Conducts regular departmental staff meetings and provides individual supervision to staff members.
    • Facilitates recruitment, hiring, orientation, retention, evaluation and employee relations in coordination with the Human Resource Department.
    • Ensures compliance with staff development plans and training.
    • Computes time sheets and leave requests within scheduled time periods.
    • Coordinates and participates in regular meetings with the CSC Clinical Director and Clinical Managers to ensure operational procedures at the CSCs align with agency policies and best practice standards.
    Qualifications
    • Master's or Bachelor's degree from an accredited university or college with a major in counseling, social work, psychology, criminal justice or a related Human Services field (a related Human Service field is one in which major course work includes the study of human behavior or development).
    • Three years of experience working with individuals with severe and persistent mental illness required.
    • Two years of supervisory experience required.
    • Proficiency in Microsoft Office, Outlook, Email and the use of the Internet required
    • Proficiency in the RBHS/MHRC Electronic Health Records and Patient Information System demonstrated within three months of employment
    Position DetailsThis is a full-time position: Monday through Friday days. May require some evening hours.

    Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.

    Thank you for your interest in joining the team at Mental Health Resource Center and Renaissance Behavioral Health Systems. We offer a variety of opportunities in the behavioral health and social services fields. We have locations in Jacksonville and throughout Florida. Employees work together and support one another in a friendly, team-oriented atmosphere that encourages professional growth. We offer an ideal workplace for individuals dedicated to providing care and services that reflect our core values of compassion, integrity, and excellence.

    Mental Health Resource Center (MHRC) is a Florida nonprofit that provides a wide range of behavioral health and social services to the community. Included in MHRC's service array are 24-hour emergency services; inpatient psychiatric services for children, adolescents and adults; and numerous outpatient services, including psychiatric evaluations, medication management, counseling, psychosocial rehabilitation, state hospital liaison services, forensic services, in-jail services, a co-responder program, a therapeutic family program, and eight Florida Assertive Community Treatment (FACT) programs for adults with severe and persistent mental illness located in Clearwater, Gainesville, Jacksonville, Kissimmee, Rockledge, Tampa, and Winter Haven.

    Renaissance Behavioral Health Systems and Mental Health Resource Center encourage all applicants to take advantage of opportunities for hire, and if internal applicants, transfers, promotions, and advancement, regardless of their race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. RBHS and MHRC are Equal Opportunity Employers and Drug Free Workplaces.
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