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    Technical Solutions Engineer - Santa Clara, United States - Flywire

    Flywire
    Flywire Santa Clara, United States

    3 weeks ago

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    Description
    Job Description


    Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.

    The TSE works in a non-silo environment, supporting all of Arista's products and the many

    network

    protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.

    Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.


    Desired Skills:
    The ideal candidate possesses the ability to

    troubleshooting

    complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.


    Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts.

    Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.


    Responsibilities:
    Respond to customer product inquiries via telephone or in written, internet-based email.

    Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

    Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.

    Troubleshoot

    problems with hardware equipment and software applications and recommends corrective action.

    Document customer communication and recurring technical issues to support product quality programs and product development.


    Qualifications:
    Qualifications

    Working knowledge of networking industry, products, and protocols

    Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:


    AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.

    1q), VRF

    Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired

    A strong comfort level with Linux is highly desired

    Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

    Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.

    Additional Information

    The new hire base pay for this role has a pay range of $90,000 to $170,000.


    Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market.

    The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.


    The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity.

    Employees in Sales roles are eligible to participate in Arista's Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales.

    US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.

    All your information will be kept confidential according to EEO guidelines.

    Qualifications


    Here's What We're Look For:


    • Required: 4+ years experience in technical software or professional services
    • Required: Experience in configuring, implementing and integrating software or middleware in a customer facing role
    • Required: 2-4 years of software development or support engineering experience
    • Experience in fintech or the payment industry is desired
    • Experience with Workato is desired

    Technologies We Use:


    • Jira, Workato, Sumo Logic, JavasScript, Java
    Additional Information


    What We Offer:


    • Competitive compensation, including Restricted Stock Units
    • Employee Stock Purchase Plan (ESPP)
    • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
    • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out \#InsideFlywire on social media
    • Dynamic & Global Team (we have been collaborating virtually for years)
    • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
    • Be a meaningful part in our success - every FlyMate makes an impact
    • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days
    • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)
    Submit today and get started


    We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment.

    Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.

    Flywire is an equal opportunity employer.

    With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.

    The US base salary range for this full-time position is $110,000-$122,000 plus restricted stock units and benefits.

    With over 30 nationalities across 9 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.

    #J-18808-Ljbffr
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