Jobs
>
Lancaster

    Customer Service Rep - Lancaster, United States - GEODIS Group

    GEODIS Group
    GEODIS Group Lancaster, United States

    4 weeks ago

    Default job background
    Description

    ** Customer Service Rep**

    **Job Category****:** Operations **Requisition Number****:** CUSTO17577 Showing 1 location **Job Details**

    **Description**

    **Summary:**

    The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.

    **Job Duties** :

    Interacts with customers by phone, email, or in person and receives orders or changes in service

    Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

    Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability

    Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records

    Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary

    Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information

    Assures proper invoicing of accounts by verifying computer generated invoices

    Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner

    Reports customer feedback to management, including any signs of customer dissatisfaction

    Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

    Performs paperwork associated with orders including the maintenance of customer files

    Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office

    Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary

    Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

    Works with management regarding product routing for customers

    Other duties as required and assigned

    For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

    **Requirements:**

    High school diploma or GED (General Education Diploma) equivalency

    Minimum 6 months related experience and/or training

    Experience with AS400 operating systems and warehouse management systems preferred

    PC literate with experience with Microsoft Outlook, Word and Excel

    Ability to write reports, business correspondence, and procedure manuals

    Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

    **Environment:**

    While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles and is regularly exposed to ambient lighting and temperate climate conditions. The employee may be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.

    The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

    Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.

    **Skills**

    **Education**

    **Experience**

  • PONIA AFRICAN MARKET BUTIK LLC

    Customer Service Rep

    3 weeks ago

    PONIA AFRICAN MARKET BUTIK LLC Lancaster, United States

    Job Description · Job DescriptionHelping customer find products, Answering phones, stocking, & Inventory. · ...

  • JVS SoCal

    Business Services Rep

    2 weeks ago

    JVS SoCal Lancaster, United States

    : · Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency, providing job training, career services, mentoring and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve dignity and economic ...

  • PeopleShare

    Customer Service Rep

    4 days ago

    PeopleShare Birdsboro, United States Temporary

    Customer Service Representative · Pay $16.50, $16.75 pay on profileResume interview10:30am to 7pm M-F8:30am-5pm SaturdayWill work 2 Saturdays a month, when works Saturdays will have 1 day off during the week · CULTURE IS IMPORTANT, WHAT ARE 2 SOFT SKILLS OR PERSONALITY TRAITS THA ...

  • Service 360 Group

    Customer Service Rep

    2 weeks ago

    Service 360 Group Reading, United States

    Job Description · Job DescriptionService 360 Group in Berks County, PA is looking to hire a full-time Customer Service Rep - Dispatcher to schedule appointments and dispatch our technicians as well as perform general administrative duties. Can you maintain a positive attitude whi ...

  • GEODIS Group

    Customer Service Rep

    3 weeks ago

    GEODIS Group Lebanon, United States

    ** Customer Service Rep (Monday-Friday 6pm-2:30am)** · **Job Category****:** Operations **Requisition Number****:** CUSTO18313 Showing 1 location **Job Details** · **Description** · **Job Duties** : - · Interacts with customers by phone, email, or in person and receives order ...

  • Fitness Holdings North East LLC

    Member Services Rep

    2 weeks ago

    Fitness Holdings North East LLC York, United States

    Job Description · Job DescriptionDescription:Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Member Services Representatives that are ready to change li ...

  • rabbittransit

    Customer Service Rep.

    2 weeks ago

    rabbittransit York, United States

    Job Description · Job DescriptionSchedule: Available shifts, Monday-Friday, 2pm-7pm · Location: 415 N. Zarfoss Drive York, PA 17404 · Pay: $16.75/hour, Weekly Pay · Our customer service department operates Monday thru Friday 7 am - 7 pm and Saturdays 8 AM - 4 PM. · Imagine every ...

  • Domino's Pizza LLC

    Customer Service Rep

    3 weeks ago

    Domino's Pizza LLC Rising Sun, United States

    Company Description · Team Merryland, LLC. is a young, energetic Domino's franchise striving for operational excellence all around. With just one store right now our focus it to be the best in the market. Join the team, have some fun and grow with us. · Job Description · Custo ...

  • Domino's Franchise

    Customer Service Rep

    23 hours ago

    Domino's Franchise Rising Sun, United States

    Job Description · Job DescriptionCompany Description · Team Merryland, LLC. is a young, energetic Domino's franchise striving for operational excellence all around. With just one store right now our focus it to be the best in the market. Join the team, have some fun and grow with ...

  • Domino's Pizza LLC

    Customer Service Rep(04848)

    2 days ago

    Domino's Pizza LLC Montgomeryville, United States

    Now Hiring Customer Service Reps Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world You will be responsible for taking orders, making pizzas, a Customer Service, Service, Rest ...

  • Domino's Pizza LLC

    Customer Service Rep(04882)

    2 days ago

    Domino's Pizza LLC Ephrata, United States

    Taking orders over phone and in person. Dealing with customer concerns. Greeting customers within 10 seconds. Up selling. Cash handling. Keeping the customer area clean. Assisting Pizza Makers with toppings and dough. If you've got your eye on develo Customer Service, Service, Re ...

  • Domino's Franchise

    Customer Service Rep(04882)

    5 days ago

    Domino's Franchise Ephrata, United States

    Job Description · Job DescriptionJob Description · Taking orders over phone and in person · Dealing with customer concerns · Greeting customers within 10 seconds · Up selling · Cash handling · Keeping the customer area clean · Assisting Pizza Makers with toppings and dough. · If ...

  • Domino's Pizza LLC

    Customer Service Rep(04773)

    2 weeks ago

    Domino's Pizza LLC Dover, United States

    ABOUTTHE JOB - You got game? You got spring in your step? You want the bestjob in the world And schedules that work with you, not against you? That'sright, we live to beat the rush and make it possible to make, bake or takepizzas during the hungry h Customer Service, Service, Res ...

  • Hubbell Power Systems

    Customer Service Rep III

    1 week ago

    Hubbell Power Systems Reading, United States

    Customer Service Representative III ensures customer expectations are accurately determined and fully met. The Customer Service Representative III may be assigned to support specific customers or territories. A Day In The Life Manage customer inquiri Customer Service, Solutions, ...

  • Tower Health

    patient financial services rep

    4 weeks ago

    Tower Health West Reading, PA , USA, United States

    Job Summary · Under general supervision of the Supervisor and the Manager of Patient Financial Services, performs a variety of functions including, but not limited to, answering phone calls from patients, doctor's offices, or any Tower related facility. Account follow up with res ...

  • Domino's Pizza LLC

    Customer Service Rep

    2 weeks ago

    Domino's Pizza LLC Thorndale, United States

    · Now Hiring Customer Service Reps Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world You will be responsible for taking orders, making pizzas, and giving the customer the be ...

  • Daniel B. Krieg, Inc.

    Customer Service Rep

    2 weeks ago

    Daniel B. Krieg, Inc. York, United States

    Job Description · Job DescriptionDaniel B. Krieg is an equal opportunity employer · Daniel B. Krieg, Inc in York, PA is looking to hire a full-time Customer Service Rep - Forklift and Delivery Driver to help organize our inventory and provide great customer service. Do you have t ...

  • Bunzl Distribution USA

    Customer Service Rep

    1 week ago

    Bunzl Distribution USA York, United States

    ** Customer Service Rep - (York, PA)** · **Job Category****:** Telesales & Customer Service **Requisition Number****:** CUSTO009825 Showing 1 location **Job Details** · **Description** · The Customer Service Rep will answer inquiries on customer accounts and investigate any is ...

  • Domino's Pizza | MSK Management

    Customer Service Rep

    2 weeks ago

    Domino's Pizza | MSK Management Annville, United States

    Now Hiring Customer Service Reps Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world You will be responsible for taking orders, making pizzas, and giving the customer the best ...

  • rabbittransit

    Customer Service Rep.

    3 weeks ago

    rabbittransit York, United States Full time

    Location: 415 N. Zarfoss Drive. York, PA 17404 · Pay: $16.75/hour, Weekly Pay · Schedule: Monday-Friday 10:30-7pm and 8-4:30pm · Our customer service department operates Monday thru Friday 7 AM - 7 PM and Saturdays 8 AM - 4 PM.. · Imagine every "ring" being an opportunity to impa ...