Jobs
>
Staten Island

    Senior Service Desk Engineer - Staten Island, United States - Dahl Consulting

    Dahl Consulting
    Dahl Consulting Staten Island, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description
    Senior Service Desk Engineer

    Location:
    Onsite in New Brighton, MN

    Salary :
    $60,000-$90,000 with a comprehensive benefits package

    The Service Desk Engineer III staff provide our clients with expert level support for complex problems.

    By providing fast, efficient, and effective resolution to our client's complex issues and requests, we ensure clients stay productive and receive maximum value from their IT investments.

    This role also mentors lower-level technical staff to increase their ability to autonomously handle advanced support.

    Key Responsibilities
    Provide great customer service and communicate clearly with non-technical and technical users and staff.
    Follow support process and guidelines as designed.
    Provide support for user problems relating to hardware, software applications, and network issues within a tier 3 perspective.
    Log, diagnose, repair, and relay reported problems to the end user, client, or department.
    Diagnose and resolve advanced problems and issues.
    Review client environments and recommend solutions to Sales Engineering and Sales Staff – Client Evaluation & Onboarding

    Experience Required
    Minimum 5 years of experience supporting and implementing network infrastructure. Strong technical knowledge and understanding of SMB infrastructure and equipment.

    Required Proficiencies:
    Modern Windows Desktop and Server platforms, Active Directory, Group Policy, Advanced Networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless), Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, and other MS Cloud and Hosted Solutions


    Preferred:
    Utilize proper troubleshooting methodology and the OSI model to fix client issues
    You will be an escalation point for your team's more difficult technical issues, as well as an escalation point for during and after-hours emergency support issues
    Ability to concisely document systems, processes, issues, and resolutions; professional writing skills required
    Proven history of mentoring and training of a technical team (Tier 1 and Tier II team members)
    Effective facilitation of client technical resolution plan
    Experience working with time tracking/ticketing software
    Complete prospective client technical evaluations and execute deep dive discoveries for new clients during onboarding
    Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
    Exceptional ability to develop productive and positive relationships with customers and colleagues

    Professional certifications:
    MCSA, MCSE, CCENT, CCNA, CCNP, VCP-DCV
  • Bright Talent, Inc.

    Help Desk Engineer

    2 weeks ago

    Bright Talent, Inc. New York, United States

    Our client is currently seeking a Help Desk Engineer to join our team and provide crucial support to approximately employees and contract staff. The Help Desk Engineer will primarily focus on tier 1 desktop support, hands-on onsite and remote technology assistance, and audio-visu ...

  • Provision People

    Help Desk Engineer

    2 weeks ago

    Provision People New York, United States

    Summary: · Our award-winning client is seeking a Help Desk Engineer to join their team. We're looking for a Technical Support Specialist to join our growing Help Desk team. You'll be the first line of defense for our users, resolving issues, and ensuring smooth operations. · R ...

  • Provision People

    Help Desk Engineer

    3 weeks ago

    Provision People New York, United States

    Job Description · Job DescriptionSummary: · Our award-winning client is seeking a Help Desk Engineer to join their team. We're looking for a Technical Support Specialist to join our growing Help Desk team. You'll be the first line of defense for our users, resolving issues, and ...

  • Lloyd Group

    IT Service Desk Engineer

    6 days ago

    Lloyd Group New York, United States

    About Lloyd · Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out ...

  • Lloyd Group

    IT Service Desk Engineer

    1 week ago

    Lloyd Group New York, United States

    About Lloyd · Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out ...

  • Lloyd Group

    IT Service Desk Engineer

    6 days ago

    Lloyd Group New York, United States

    Job Description · Job DescriptionAbout Lloyd · Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their busines ...

  • Bowman Williams

    Service Desk Engineer Level 2

    2 weeks ago

    Bowman Williams Woodbridge, United States

    Location : Woodbridge Township, NJ / · Salary : $55,000 - $65,000 · Service Desk Engineer Level 2 (MSP) · Service Desk Engineer Level 2 (MSP) Overview: · Have you been wanting to learn more about cloud computing? Are you passionate about IT and want the opportunity to start you ...

  • Green Key Resources

    Service Desk Engineer

    1 week ago

    Green Key Resources East Rutherford, United States

    We are working on a full-time direct hire role for a trusted client of ours, this position will be hybrid out of the northern New Jersey area. · The ideal candidate will have 1-3 years of experience in a Help Desk/Desktop type of role providing day to day support in a Windows bas ...

  • IS3 Solutions

    Desk Top Engineer

    2 weeks ago

    IS3 Solutions New York, United States

    We are looking for a Desktop Engineer to complete a 1 to 2 week contract in downtown Manhattan. · Responsibilities include: · Image 30 new Dell laptops with MS Office 365 and Adobe · Upgrade OS if needed · Install XDR security tool called Taegis · Must be available to work 9 t ...

  • Green Key Resources

    Service Desk Engineer

    3 days ago

    Green Key Resources New Providence, United States

    We are working on a full-time direct hire role for a trusted client of ours, this position will be hybrid out of the northern New Jersey area. · Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. · The id ...

  • SAIC

    Help Desk Engineer

    1 week ago

    SAIC Princeton, United States

    · SAIC is seeking a Help Desk Technician resource to support a 24x7 data center and its users at a customer site in Princeton, NJ. The candidate will help manage the operation of the supercomputer, associated systems, and support the user's computer systems in a heterogeneous en ...

  • Global Jupiter

    Help Desk Engineer

    2 weeks ago

    Global Jupiter Princeton, United States

    SAIC is seeking a Help Desk Technician resource to support a 24×7 data center and its users at a customer site in Princeton, NJ. The candidate will help manage the operation of the supercomputer, associated systems, and support the user's computer systems in a heterogeneous envir ...

  • Green Key Resources

    Service Desk Engineer

    1 week ago

    Green Key Resources New Providence, United States

    We are working on a full-time direct hire role for a trusted client of ours, this position will be hybrid out of the northern New Jersey area. · Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. · The id ...

  • Lincoln IT

    Help Desk/MAC Engineer

    2 weeks ago

    Lincoln IT New York, United States

    Job Overview · We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. · Responsi ...

  • Phaxis

    Help Desk Support Engineer

    1 week ago

    Phaxis Newark, United States

    Must Haves: · Very strong communication and customer service skills, high energy · 2-5 years' experience working on helpdesk/desktop IT teams · experience training end users · experience using ticketing systems · windows 7/10 · Plusses · SQL Server · Cloud · Day-to-Day · Our clie ...

  • Data Pros

    Microsoft Help Desk Engineer

    1 week ago

    Data Pros New Jersey, United States

    Company Description · Data Pros is an IT Outsourcing & Managed Services Provider that specializes in helping small and mid-market companies migrate to The Cloud. As a Managed Microsoft Partner, we have a strong specialization in Cloud Computing and are a member of the Microsoft S ...

  • Lincoln IT

    Help Desk/MAC Engineer

    1 week ago

    Lincoln IT New York, United States

    Job Description · Job DescriptionJob Overview · We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows e ...

  • Jane Street

    Trading Desk Operations Engineer

    3 weeks ago

    Jane Street New York, United States Full time

    About the Position · We are looking for a Trading Desk Operations Engineer (TDOE) to help us manage the operational side of the trading desk. We'll rely on you to monitor trading tools, manage and update complex spreadsheets, optimize our existing processes, and develop new tools ...

  • Phaxis

    Help Desk Support Engineer

    6 days ago

    Phaxis Newark, United States

    Must Haves: · - Very strong communication and customer service skills, high energy · - 2-5 years' experience working on helpdesk/desktop IT teams · - experience training end users · - experience using ticketing systems · - windows 7/10 · Plusses · - SQL Server · - Cloud · Day-t ...

  • Unily

    Service Desk Engineer NAM

    1 week ago

    Unily New York, United States

    Unily is the leading employee experience platform used by enterprises to improve communication, collaboration, and productivity. Enterprises rely on Unily's SaaS platform to transform employee engagement with AI-powered employee experience technology. · Founded in 2005 as an int ...