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    Help Desk Engineer - New York, United States - Provision People

    Provision People
    Provision People New York, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Summary:

    Our award-winning client is seeking a Help Desk Engineer to join their team. We're looking for a Technical Support Specialist to join our growing Help Desk team. You'll be the first line of defense for our users, resolving issues, and ensuring smooth operations.

    Responsibilities:

    • Provide Level 1 support to end-users, resolving issues remotely or onsite.
    • Maintain and contribute to our knowledge base, ensuring solutions are readily available.
    • Monitor system alerts and proactively address potential issues.
    • Diagnose and fix issues with PCs, servers, applications, and hardware.
    • Assist with projects involving server, workstation, and network upgrades.
    • Collaborate with Level 1 & 2 technicians to escalate and resolve complex issues.

    Required Qualifications:

    • 2-5 years of Help Desk experience with a passion for problem-solving.
    • Experience with ticketing systems (ConnectWise a plus), Windows Server & OS, MacOS, VMware, and Microsoft Office applications.
    • Understanding of basic networking concepts and desktop management tools.
    • Excellent written and oral communication skills to clearly explain technical concepts.
    • Strong interpersonal skills to build rapport with users at all levels.
    • Ability to manage workflow, multitask effectively, and prioritize tasks.
    • Interest in keeping up-to-date with emerging technologies.
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