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Macedonia

    Senior Customer Service Representative - Macedonia, United States - Great Day Improvements: A Family of Brands

    Great Day Improvements: A Family of Brands
    Great Day Improvements: A Family of Brands Macedonia, United States

    4 weeks ago

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    Description

    Overview:

    Great Day Improvements Manufacturing (Macedonia, OH) - Senior Customer Service Representative

    As of the Senior Customer Service Representative, you will support the activities (day-to-day and development) of all individuals working within their designated area of responsibility.

    Pay range: $ $28.00 per hour

    Responsibilities:

    Support the Customer Service Manager with the day-to-day running of your designated area of responsibility.

    Support the Customer Service Manager through the investigation of process improvements, making recommendations for process improvements.

    Maintains customer service work instructions and/or procedures

    Prepares shipping documents as required.

    Communicates openly with others, keeping them informed of issues and progress.

    Responsible for training and maintaining a backup Customer Service Rep during any absence.

    Coach, mentor, and support the development of all customer service teams.

    Promotes and maintains positive team environments.

    Help the Customer Service team with challenging customer service issues.

    Provide the highest level of service to customers' questions regarding materials, services, etc.

    Update customers on the status of jobs.

    Develop strong working relationships and collaborate/work with other functional areas of the business to meet customer requirements.

    Upload all shipping manifests for affiliate customers.

    Maintain production schedule, adding all batches daily and checking for completion.

    Update backlog and production reports.

    Assist in tracking and receiving custom items as needed.

    Print all labels and paperwork required for daily production.

    Backup scheduler and other customer service areas as needed.

    Other duties as assigned.

    Qualifications:

    Bachelors degree from an accredited four-year college or university in Business Management, Manufacturing, or related field.

    Minimum 3 (three) years of customer service experience with increasing responsibilities or supervisory experience is required.

    Experience in a manufacturing environment preferred.

    Lean Six Sigma is a plus.

    Able to occasionally lift up to 20 lbs.

    Knowledge of customer needs assessments, meeting service quality standards, and customer satisfaction evaluation.

    Forward thinker- anticipates and plans to deal with issues/problems and elevate as required.

    Knowledge of any applicable customer-specific requirements

    Relationship builder: This person recognizes the importance of positive relationships and continually works to sustain them with internal and external customers and contacts.

    Excellent verbal and written communication skills.

    Ability to multi-task.

    Ability to maintain composure under pressure.

    Detail-oriented individual with experience in customer service and data entry.

    Problem-solving and analytical ability as it relates to resolving customer issues.

    Use Critical thinking to identify strengths and weaknesses of solutions to problems.

    Strong computer background with a working knowledge of Microsoft Office packages, including Outlook.

    Ability to work independently without the need for daily direct management

    GDI is an Equal Employment Opportunity Employer

    #INDGDIM

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