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    Client Care Specialist - Dallas, United States - Standard Supply & Distr

    Standard Supply & Distr
    Standard Supply & Distr Dallas, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    CoolCARE Protection Plans Client Care Specialist

    coolCare was founded in Texas in 2013 with a goal to deliver a better way to warranty to contractors and homeowners. coolCare continues to partner with contractors who deliver higher standards of installation, service, and equipment repairs to their customers. coolCare is an extended labor protection plan for air conditioning and heating equipment for homeowners and commercial businesses.

    We have an outstanding opportunity for an individual to become part of a fast-growing company. As a coolCARE client specialist, you will have responsibilities that span across sales support and operations. Responsibilities include helping drive sales growth for new and existing accounts and managing the day-to-day aspects related to customer service, billing and claims processing. Successful candidates are highly organized, possess a positive attitude, excellent communication skills and the ability to listen to customer needs. Candidates need to be proficient in Microsoft office.

    Responsibilities include, but not limited to:

    • Business development
      1. Assist in generating leads in key strategic markets
      2. Perform virtual sales calls
      3. Support outside sales representatives
    • Customer Service
      1. Conduct virtual trainings sessions
      2. Answer customer support line
      3. Respond to customer inquiries
    • Operations
      1. Setup customer accounts
      2. Create purchase orders
      3. Bill orders
      4. Validate & process warranty claims

    Desired Skills and Experience:

    • College degree preferred or equivalent experience accepted.
    • Consistent ability to execute daily responsibilities.
    • Proficient with Microsoft Office
    • Strong/reliable work ethic and good moral values.
    • Excellent communication and organizational skills.

    Compensation and Benefits:

    • Competitive Salary
    • 401K
    • Company participation in healthcare program (Medical and Dental)
    • Vacation
    • Corporate Apparel

    coolCARE Warranty provides equal employment opportunity to all employees and applicants regardless of a person's race, religion, color, sex, age, national origin, sexual orientation, disability, veteran status, genetic information, or any other legally protected status. The Company does not permit discrimination or retaliation based on such legally protected status. The Company will comply with all applicable federal, state, and local laws pertaining to equal employment opportunity and terms, conditions, and privileges of employment.

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