Jobs
>
Phoenix

    Guest Services Agent - Phoenix, United States - Hilton Phoenix Airport

    Hilton Phoenix Airport
    Hilton Phoenix Airport Phoenix, United States

    1 week ago

    Default job background
    Description

    Compensation Type:
    Hourly

    Highgate Hotels:

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location:

    Hilton Phoenix Airport

    Overview:

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    Responsibilities:
    • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
    • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
    • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
    • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
    • Review Front Office log and Trace File daily.
    • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
    • Follow all cash handling and credit policies.
    • Be aware of all rates, packages and special promotions as listed in the Red Book.
    • Be familiar with all in-house groups.
    • Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Be familiar with hospitality terminology.
    • Have knowledge of emergency procedures and assist as needed.
    • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Be able to complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Maintain and market promotions and guest programs.
    • Maintain a clean work area.
    • Assist guests with safe deposit boxes.
    Qualifications:
    • College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • High School diploma or equivalent required.
    • Computer experience required.
    • Customer Services experience preferred.
    • Flexible and long hours sometimes required.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to cross-train in other hotel related areas.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.
  • Jjp Ortuno Llc

    Customer Service Agent

    4 days ago

    Jjp Ortuno Llc Phoenix, United States

    **Benefits**: · - Major holidays off · - Competitive salary · - Dental insurance · - Health insurance · - Opportunity for advancement · We are seeking a Customer Service Rep Agent / Detailer to join our car rental team You will be responsible for helping customers by providing pr ...

  • Prospect Airport Services

    Overnight Airport Cabin Service Agent

    4 days ago

    Prospect Airport Services Phoenix, United States

    **Duties**: · Cabin service agents (aircraft cleaners) are responsible for ensuring the cleanliness of commercial aircraft along with re-stocking supplies, searching aircraft interiors and performing & completing thorough security checks as mandated by our airline client, the FAA ...

  • Gila River Gaming Enterprises Inc.

    Guest Service Agent

    1 week ago

    Gila River Gaming Enterprises Inc. Laveen, United States

    **Closing Date: May 13, 2024 at 5:00 PM** · **Pay Rate: $18.00 per hour** · This position serves as the most critical point of contact for our hotel guests during their arrivals and departures from the hotel, primarily by performing check-in and check-out at and near the hotel en ...

  • Waterfront Staffing

    Servicing Agent

    1 week ago

    Waterfront Staffing Phoenix, United States

    Job Description · Job DescriptionBoutique firm in Phoenix (Biltmore area) searching for a diamond in the rough. The need for hiring a Servicing Agent as new headcount is exciting As a Servicing Agent you would work with clients and be involved with life insurance, LTC Insurance, ...

  • Poolcorp

    Customer Service Agent

    3 days ago

    Poolcorp Tempe, United States

    **Location**:NPT Tempe AZ - 235; **2440 West University Dr. Tempe, AZ · **Pay**:$16-$20 **/hour (DOE) **, **up to **$2,500 **in summer bonuses, and **so much more** · **Winter Shift**:M/F. 7 am - 4 pm (No weekends/Nights). · **Summer Shift**:M/F. 7 am - 4 pm and 1-2 Saturdays a ...

  • Marriott Vacations Worldwide

    Guest Services Agent

    5 days ago

    Marriott Vacations Worldwide Tempe, United States

    **JOB SUMMARY** · Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? · If so, the Front Office might be the place for you Y ...

  • Sonesta

    Guest Service Agent

    2 days ago

    Sonesta Scottsdale, United States

    **Job Description Summary** · The Guest Services Agent (GSA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The GSA is responsible for consistently delivering results that contribute to the mission and overall succes ...

  • Highgate Hotels

    Guest Services Agent

    6 days ago

    Highgate Hotels Phoenix, United States

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...

  • Highgate Hotels

    Guest Services Agent

    1 week ago

    Highgate Hotels Phoenix, United States

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...

  • Wyndham Hotels & Resorts

    Guest Services Agent

    1 week ago

    Wyndham Hotels & Resorts Phoenix, United States

    ** Guest Services Agent** · Location: Phoenix, AZ, US · Property Name: La Quinta by Wyndham Phoenix - Thomas Road Req Id: 14351 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Phoenix - Thomas Road location in Phoenix , ...

  • U-Haul

    Customer Service Agent

    1 day ago

    U-Haul Phoenix, United States Part time

    Location: · 2727 N Central Ave, Phoenix, Arizona 85004 United States of America · Purpose of Job · Are you an active listener, critical thinker and a problem solver? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the pho ...

  • Highgate Hotels

    Guest Services Agent

    6 days ago

    Highgate Hotels Phoenix, United States

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...

  • U-Haul

    Customer Service Agent

    6 days ago

    U-Haul Phoenix, United States Part time

    Location: · 2727 N Central Ave, Phoenix, Arizona 85004 United States of America · Purpose of Job · Are you an active listener, critical thinker and a problem solver? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone? ...

  • Highgate Hotels

    Guest Services Agent

    5 days ago

    Highgate Hotels Phoenix, United States

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...

  • Stanford Hotel Group

    Guest Service Agent

    1 week ago

    Stanford Hotel Group Phoenix, United States

    ** Guest Service Agent** · **Job Category****:** Front Office **Requisition Number****:** GUEST05029 Showing 1 location **Job Details** · **Description** · JOB DUTIES: · Welcome and register guest, provide information to guests as needed, obtain identification and credit/chec ...

  • eMerchantClub

    Customer Service Agent

    9 hours ago

    eMerchantClub Phoenix, United States

    Job Description · Job DescriptionThank you for calling eMerchantClub, how may I assist you today? Our customer service agents are crazy about helping our customers. As a service agent you will be given the freedom to help our incredible customers start and grow their business · W ...

  • Crowne Plaza Phoenix Airport

    Guest Services Agent

    1 week ago

    Crowne Plaza Phoenix Airport Phoenix, United States

    Compensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...

  • Holiday Inn & Suites Phoenix Airport North

    Guest Services Agent

    1 week ago

    Holiday Inn & Suites Phoenix Airport North Phoenix, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...

  • Arizona Grand Resort & Spa

    Guest Service Agent

    1 week ago

    Arizona Grand Resort & Spa Phoenix, United States

    Summary of Position: FULL TIME · The Guest Service Agent is responsible for being an ambassador of the resort by providing friendly, efficient, and hospitable guest check-in and check-out service at the front desk. The Guest Service Agent also provides guests with information ab ...

  • Holiday Inn & Suites Phoenix Airport North

    Guest Services Agent

    1 week ago

    Holiday Inn & Suites Phoenix Airport North Phoenix, United States Part time

    Compensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...