Guest Service Agent - Phoenix, United States - Stanford Hotel Group
Description
** Guest Service Agent**
**Job Category****:** Front Office **Requisition Number****:** GUEST05029 Showing 1 location **Job Details**
**Description**
JOB DUTIES:
Welcome and register guest, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policies. Verify rate and departure date. Confirm and/or modify information required to complete the registration process as per hotel guidelines.
Check departing guests out of the hotel as per hotel guidelines.
Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
Resolve guest problems and complaints.
Charge items purchased from the hotel's Market Express.
Review front desk log when coming on shift and record pertinent information as needed throughout shift.
Post charges to individual rooms or master accounts.
Complete shift specific checklist.
Communicate with other hotel departments to maintain a high level of guest satisfaction.
Adhere to policies regarding handling of employee's cash bank.
Reconcile all charges and cash received during shift and prepare drop.
Process mail, messages, faxes and packages for guest.
Responsible for knowledge of groups and functions in the hotel on a daily basis.
Notify management of any pertinent information related to shift activities.
Ensure all equipment is in operation order and all supplies are up to par. Report repairs or supplies needed to management.
Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
Be a Team Player and encourage a teamwork attitude among staff.
Attend department / hotel meetings.
Be knowledgeable of all hotel emergency procedures.
Ensure areas are free of safety hazards and perform all duties in a safe and efficient manner.
Ensure total guest satisfaction.
Follow Manager's instructions and perform other duties as directed or assigned.
Ability to work a flexible schedule is a required, ability to work any day of the week, weekends and holidays is a must.
DoubleTree Suites Phoenix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to or call to let us know the nature of your request.
**Qualifications**
**Skills**
**Preferred**
**Customer Service** *Advanced* **Teamwork** *Advanced* **Problem Solving** *Advanced* **Detail Oriented** *Advanced* **Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**