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Billerica

    Service Advisor/Writer - Billerica, United States - High Octane Harley-Davidson

    High Octane Harley-Davidson
    High Octane Harley-Davidson Billerica, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Job Title: Service Advisor

    Department: Service

    Supervisor: Service Manager

    Summary Description

    Intake of customer vehicles, diagnose problems and service needs; sell service and/or parts and communicate job status to customer.

    Duties and Responsibilities

    • Ensure that repair orders are complete, legible and clearly described on the repair order.
    • Estimate costs and completion times at point of sale. Clearly communicate them to customer.
    • Review work-in-progress to ensure quality and timeliness.
    • Assist technician to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used.
    • Make estimates for internal and wreck repairs with the assistance of the Service Manager.
    • Forward all customer paid, warranty, and internal repair orders.
    • Greet customer immediately, in a courteous and friendly manner.
    • Handle telephone transactions quickly, and courteously.
    • Notify customers ASAP of any changes, delays, or additional work needed.
    • Upsell additional services that would benefit the customer and their overall riding experience.
    • Handle customer complaints reasonably, showing empathy and a positive attitude.
    • Give special attention to repeat repairs to ensure the situation is corrected.
    • Ensure customer' vehicle is cleaner than when it was dropped off.
    • Perform other related duties as assigned or requested.

    Supervisory Responsibilities

    • None

    Qualifications & Job Requirements

    • Outgoing, friendly personality and superior communication and customer service skills.
    • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
    • Experience with Point-of-Sale and parts & service management computer software or the ability to quickly learn.
    • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
    • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
    • Maintain a positive attitude and relationship with all other employees.
    • Capable of pushing and loading motorcycles.
    • High school diploma or equivalent.
    • Valid driver's license and motorcycle endorsement.
    • Passion for the motorcycling lifestyle and riding community.
    • Attention to detail.
    • High energy level needed.
    • Ability to work a flexible schedule including weekends, Holidays, and evenings.
    • Proficient in meeting deadlines on a timely manner.

    Physical Demands

    • Requires the use of both hands.
    • Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
    • Requires the ability to balance and push an 800+lb motorcycle.

    Working Conditions

    • The noise level in the work environment is usually loud.
    • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
    • Occasionally exposed to exhaust fumes or other airborne particles.
    • Frequently works near moving mechanical parts.
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