- Use judgment, critical thinking, technical expertise, and troubleshooting skills to diagnose end-user incidents and provide solutions.
- Effectively manage end-user support queues within IT service management tools.
- Respond and prioritize tickets to meet established SLAs consistently.
- Adhere to enterprise incident, problem, and knowledge management standards.
- Document actions and issues in the IT Service Management tool.
- Provide end-user training and deskside assistance at various Dragados locations.
- Act as the primary point of contact for IT incidents and requests.
- Educate employees on IT services and processes.
- Analyze incidents, problems, and requests to identify trends and solutions.
- Maintain and control IT assets inventory.
- Responsible for user onboarding and offboarding processes.
- Basic project management skills.
- Experience supporting Microsoft technology, including Active Directory, Windows, M365 Office Suite, etc.
- Ability to work with abstract technical concepts and explain functionalities to non-technical users.
- High school and/or vocational training required, bachelor's degree preferred.
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IT Support Specialist - Riverdale, United States - Dragados
Description
IT Support Specialist
Join our team as an IT Support Specialist at Dragados!
Requirements
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discriminate against employees or applicants based on pay inquiries. Employees with access to compensation information must handle it responsibly in accordance with legal requirements.
