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Sarasota

    18.15/hr Onsite Call Center Representative - Sarasota, United States - Paramount Staffing LLC

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    Job Description

    Job DescriptionJoin Our Dynamic Team - OnsiteCustomer Success Associate

    Are you ready to embark on an exciting career where your passion for customer satisfaction meets cutting-edge technology and innovation?

    We are seeking a dedicated and enthusiastic individual to join our team as a Customer Success Associate. As a vital part of our organization, you'll play a key role in resolving customer inquiries, ensuring accurate order processing, and providing exceptional support.

    Pay: $18.15/hr paid weekly

    Location: Onsite in North Venice, FL with a possibility of going hybrid or remote after 3-6 month training period

    Schedule: Monday-Friday: 8:00am-4:30pm EST

    Key Responsibilities:
    • Work diligently to resolve customer inquiries, placing a strong emphasis on achieving the highest levels of customer satisfaction.
    • Communicate extensively through CRM Systems with other departments and customers, ensuring seamless collaboration.
    • Interpret and edit orders and quotes in ERP and CRM Systems for a diverse range of standard and special products and services.
    • Complete quotes and deliver them within specified response time frames, meeting and exceeding customer expectations.
    • Collaborate with Product and Drawing Specialists for assistance with complex orders or quotes, ensuring a smooth workflow.
    • Initiate calls to distributors, resolving questions, inconsistencies, or missing information.
    • Compile, sort, and verify the accuracy of data to be entered, ensuring flawless order processing.

    Qualifications:
    • Must be able to work independently with excellent time management and organizational skills.
    • Possess strong conflict management skills to navigate customer challenges effectively.
    • Strong writing and reading comprehension skills are a must.
    Education and Experience:
    • High School Diploma or equivalent.
    • Proficiency in MS Office and other required systems.
    • Experience in Business to Business customer support is preferred.

    #ZR #CORP


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