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    Upgrade Manager Sage X3 - New York, United States - Net At Work

    Net At Work
    Net At Work New York, United States

    4 weeks ago

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    Description


    Position at Net at Work

    About Net at Work:

    Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applications. With expertise in finance, accounting, operations, workforce management, and customer experience, Net at Work serves as a trusted advisor, helping small- and mid-sized businesses keep pace with the competition, win new customers, improve profitability, and thrive in the digital economy.

    Having started with just two employees, Net at Work is now more than 300 employees strong, and we are still growing. We are looking to expand our team with experienced professionals who share our core values and are problem solvers, promise keepers, collaborative integrators, inspiring coaches and driven intrapreneurs.

    Position Overview:

    This opportunity is a for a pivotal role in our global Sage X3 practice as we increase value to our clients and grow our recurring revenue. The successful candidate will be involved in carving the strategy of release installations, or upgrades, for Sage X3 clients and ensuring that Net at Work remains a trusted partner to our Sage X3 clients by providing packaged services that attract the highest number of subscribers.

    In this position, you will: Understand our Sage X3 client base, target industries, product and service offerings and evaluate our upgrade methodologies and offerings to differentiate both Net at Work and its Sage X3 practice.
    • For all Sage X3 clients associated with NaW:
      • Ensure profitability of upgrade services.
      • Mange licenses as a liaison between Sage and Net at Work clients.
      • Manage third party compatibility and service delivery for patch applications.
      • Develop and promote best practices for patch operations for Sage X3 clients across all NaW practices.
      • Support automation and efficiencies for clients related to patch applications.
    • Work within a high-performing consulting organization, reporting to the Consulting Manager of the Sage X3 business unit.
    Job Responsibilities:
    • Ensure profitability of upgrade services.
      • Ensure 80% of NaW Sage X3 clients are on a supported version of Sage X3 thorough proactive engagement with clients to schedule and budget compliance services with NaW.
      • Create and manage best practices related to patch applications delivered as software as a service (SaaS).
      • Work with marketing, account managers, and the Client Experience Plan leader to create and sell compelling subscription arrangements for supported versions of Sage X3.
    • Manage licenses.
      • Monitor and ensure client communications on Sage and related third-party licenses required for system updates.
    • Manage third parties
      • Proactively provide information form third-parties (Independent Software Vendors or "ISVs") to the team on compatibility for Sage X3 releases including any required budgets for ISV services related to new Sage releases.
      • Assist ISVs to prioritize work activity for Sage releases.
      • Serve as escalation point to Project Mangers or other NaW team members for ISV involvement in patching projects.
    • Oversee best practice in implementation delivery for Sage X3 patches and upgrades including:
      • Provide templates and coaching for project mangers and deployment consultants.
      • Manage technical and functional documentation.
      • Mange environments that will support required training for the internal team's educational requirements to prepare for upgrade services.
    • Assist marketing and sales enablement teams in development and maintenance of value proposition for subscription offerings related to Sage X3 version compliance.
    • Establish, track, and measure appropriate KPIs to understand the impact of upgrade programs on sales cycles and pipeline.
    Job Requirements:
    • Knowledge of the Sage X3 application landscape or similar enterprise applications for the upper mid-market.
    • Have or quickly gain an understanding of Sage X3 and its partner and channel community, competition, price and Net at Work differentiators to feed into messaging, positioning and the go-to-market strategy.
    • Results-oriented with strong time management skills and capable of performing well in a fast-paced environment and highly organized to effectively manage multiple projects with tight deadlines.
    Qualifications:
    • 5 plus years of ERP software product delivery.
    • Proven success in leading teams to deploy new or upgrade/optimization ERP projects.
    • Innovative, analytical, process- and detail-oriented.
    • Exceptional team player with proven ability to lead through influence.
    • Excellent written, verbal and visual communication.
    Base [salary range]: $120,000 to $140,000. This position is also eligible for a bonus in accordance with the terms of the Company's plan.

    Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

    We provide competitive, affordable, and diverse benefit programs that support your total health - from healthy body to healthy mind. These benefits support you and your family in all aspects of life:
    • Health and Welfare (Medical, Dental, Vision)
    • Accident, Critical Illness, and Hospital Indemnity
    • Employee Assistance Program (EAP)
    • Life and AD&D Insurance
    • Short- and Long-Term Disability Insurance
    • Flexible Spending Accounts
    • Transportation and Parking Accounts
    • Health Savings Accounts (with company contribution)
    • Retirement Planning (401k with matching contribution)
    • Legal Benefits
    • Identity Theft Protection
    • Pet Insurance
    • Wellness Program Offerings
    • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
    • 8 Paid Holidays per year, including 1 floating holiday.
    The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

    The Company expects to accept applications for this position until April 30, 2024, but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.

    EOE/Diversity & Inclusion Statement

    Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

    Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.
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