- Works closely with HR Manager to recruit and select new employees as needed.
- Responsible for training of all new and existing employees.
- Evaluates department needs and executes a plan for each employee according to individual strengths and career goals.
- Oversees employee performance and communicates expectations through regular verbal
- Oversees employee Personal Time Off and other time away from the office to ensure that
- Creates, communicates and monitors processes and procedures to ensure employees
- Responsible for the quality of work produced in the department. Ensures accurate
- Maintains advance knowledge of agency management system, communication systems
- Responsible to oversee and enhance relationship with carriers by meeting with company
- Assists owners with creation and execution of department's sales plan to reach financial
- Assist owners with creation and execution of marketing goals to include cross selling and
- Provide various reports to owners on a regular basis to keep them up-to-date on the
- Facilitates regular department meetings to keep employees informed regarding insurance
- Provides back up for employees when necessary to maintain adequate staffing.
- Works with other members of the management team to promote teamwork and accomplish common goals of the agency.
- Commercial Lines Manager must be able to interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the agency.
- Commercial Lines Manager works as a leader in a team environment that includes a close
- Contact with customers is in writing or telephone for the majority of the time.
- Occasionally the Commercial Lines Manager meets in person with customers.
- Commercial Lines Manager maintains a positive working relationship with Company
- Understand and navigate various computer software programs
- Ability to understand and apply employment law related to supervisory position
- Understand general agency operations and finances
- Ability to direct, motivate and engage team members toward a common goal
- Problem solving skills
- Time management skills.
- Ability to understand and retain details pertaining to insurance coverage
- Ability to interpret insurance coverage forms
- Ability to analyze insurance loss runs
- Professional appearance, behavior and communication
- Professional communication both verbal and written
- Create, interpret and follow written procedure
- Ability to analyze business operations as related to insurance needs
- Ability to maintain high level customer service standards
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Commercial Lines Manager - Portland, United States - Elliott Powell Baden & Baker Inc
Description
General Position Summary :
This position manages all aspects of the Commercial Lines Department to ensure department personnel is providing prompt, accurate and courteous service to insureds, producers and insurance carriers.
Essential Functions/Major Responsibilities :
employee's adherence to these procedures.
consistently met.
Secondary Functions :
related to the agency management systems.
Job Scope :
Performs duties independently based on direction from VP of Operations and agency owners. Decisions are made in conjunction with agency operating guidelines, policies, and procedures.
Supervisory Responsibility :
This position is responsible for supervision of 15-25 employees, requiring highly functioning leadership skills, with ability to communicate with confidence and respect.
Interpersonal Contacts :
Specific Job Skills :
Education and/or Experience :
An Insurance License and related work experience in the field of property and casualty insurance is required. Knowledge or background analyzing insurance coverage forms. Knowledge of agency operations as applied to Commercial Lines Insurance. Experience leading co-workers in a team environment.
Job Conditions :
Working conditions include work inside the office, and will occasionally require some travel to meet with company representatives or clients at their office location(s).
When working from home, conditions are maintained equal to working in the office.
Requires physical ability to sit and operate a computer for long periods of time, which includes repetitive small motor activity, grasping, stooping, standing lifting light objects under 10 pounds.
Requires field of vision to be adequate to observe up and down or right to left while eyes are fixed on a given point.
Requires verbally communicating detailed and important information to others quickly and accurately.Requires hearing and understanding detailed information from others.
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