- Greet all guests in a warm and professional manner.
- Understand and follow all processes as outlined in the Guest Training Manual SOP.
- Maintain a positive working relationship with Sales, Marketing and Admin.
- Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
- Accurately assign guests to a Sales Representative in the order they arrive.
- Ensure all information is updated in Concierge from the guest registration within a timely fashion.
- Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.
- Assist in ensuring all downstream reporting is accurate including: Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity.
- Log escalation of customer complaints/concerns as outlined by Site Level Management.
- Ensure all Guest Action Forms/Policy Waivers are completed and provided to the necessary parties in a timely fashion.
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Front Desk Representative
3 weeks ago
Wynn Resorts Las Vegas, United StatesThe Guest Service Representative is responsible for all duties surrounding the Front Desk - Checking in/out guests - Monitoring front desk phone center - Revising in-house reservations - Cashiering functions - Resolving guest issues within limits of Front Desk, Representative, To ...
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Front Desk Representative
4 weeks ago
Wynn Resorts Las Vegas, United StatesCompany Description · Job Description · The Guest Service Representative is responsible for all duties surrounding the Front Desk · •Checking in/out guests · •Monitoring front desk phone center · •Revising in-house reservations · •Cashiering functions · •Resolving guest iss ...
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strat front desk representative
1 week ago
Golden Entertainment Las Vegas, United StatesProvides excellent service to all hotel guests by checking guests in and out of the hotel, answering guest questions and resolving guest concerns in a positive manner. Essential Functions: Welcomes guests by initiating conversation with a friendly gr Front Desk, Representative · ...
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Front Desk Representative PT
1 week ago
SAHARA Las Vegas Las Vegas, United StatesFull-Time and Part-Time positions open · Hourly rate starts at $17.50 plus commission (after 90 days goes up to $18.00) · Ensure complete guest satisfaction and provide all guests with a successful experience during their stay, thru check-in and checkout, and by providing infor ...
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Guest Service Representative/Front Desk Clerk
3 weeks ago
MGM Resorts International Las Vegas, United StatesTHE JOB:As a Guest Services Representative at No. Mad Las Vegas within Park MGM, you'll be at the forefront of providing exceptional service, seamlessly blending front desk responsibilities with adept management of multi-line phone systems. Embodying Guest Service, Front Desk, Re ...
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MGM Resorts International Las Vegas, United StatesTHE JOB: · As a Guest Services Representative/Front Desk Clerk at NoMad Las Vegas within Park MGM, you'll be at the forefront of providing exceptional service, seamlessly blending front desk responsibilities with adept management of multi-line phone systems. Embodying the essenc ...
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Art Director
4 weeks ago
O.H. Partners Las Vegas, United StatesWe're a full-service, integrated marketing agency renowned for our expertise in the travel, gaming, hospitality, leisure, and health and wellness industries. But if you want to get to know us better, look at our list of clients who we've helped reach record-breaking sales. Or che ...
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Revenue Analyst
2 weeks ago
Hilton Grand Vacations Las Vegas, United StatesJob Description · Under general supervision, the Revenue Analyst creates and maintains reports and spreadsheets of statistics relating to revenue management, maintains records of on-line inventories, revenue, and ADR, and recognizes and analyzes trends in Hilton and HGVC systems. ...
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Customer Service Rep
2 weeks ago
United Nissan Las Vegas, United StatesUnited Nissan is hiring motivated team players to work in our Business Development Center as Appointment Setters. Our high volume dealership is busy, fast-paced and located in Las Vegas (Sahara/McLeod). We want motivated Inbound/Outbound Business Development Representatives to st ...
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College of Southern Nevada Las Vegas, United StatesThe College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application: · Once you start the application process y ...
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Front Desk Supervisor
3 weeks ago
Las Vegas Homewood Suites City Center Las Vegas, United StatesJob Description · Job Description · SUMMARY · Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties · QUALIFICATIONS · To perform this job successfully, an individual must be able to perform each esse ...
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Overnight (Las Vegas - Decatur & Flamingo)
4 weeks ago
Planet Fitness LV-Decatur & Flamingo Las Vegas, United StatesAt Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others ...
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Representative, Group Reservations
1 week ago
Resorts World Las Vegas Las Vegas, United States PermanentOverview: · Summary Statement: · The Group Operations representative team effectively communicates housing needs between the Group Contacts and the Hotel. Our primary duty is to execute contractual obligations with a sense of urgency while establishing lasting working relations ...
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Representative, Group Reservations
3 weeks ago
Resorts World Las Vegas Las Vegas, United StatesOverview: · Summary Statement: · The Group Operations representative team effectively communicates housing needs between the Group Contacts and the Hotel. Our primary duty is to execute contractual obligations with a sense of urgency while establishing lasting working relations ...
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3:00pm to 11:30pm General Cleaner
20 hours ago
WFF Facility Services Las Vegas, United States3:00pm to 11:30pm General Cleaner - HES at Higher Education (Custodial) · Las Vegas, NV, United States of America · Back Apply Now · Back · Apply Now · Overview · HES is a premier national provider of facilities management services focused 100% on educational institutions. ...
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Accounting Systems Manager
4 weeks ago
Allegiant Air Las Vegas, United States· Summary The Manager, Accounting Systems is primarily responsible for support, maintenance, development, testing and implementation of all internally developed and 3rd party systems utilized by accounting . These systems include SAP, Ariba, FPx, Navitaire and a suite of interna ...
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Front Office Supervisor
3 weeks ago
Courtyard Las Vegas Las Vegas, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
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Order Processing Tech I
2 days ago
Light and Wonder, Inc. Las Vegas, United StatesGaming: · Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. · Position Summary · The person in this posit ...
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Field Property Claim Representative
4 weeks ago
Travelers Insurance Las Vegas, United StatesWho Are We? · Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture ...
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Accounting Systems Manager
3 weeks ago
Allegiant Air, LLC Las Vegas, United StatesThe Manager, Accounting Systems is primarily responsible for support, maintenance, development, testing and implementation of all internally developed and 3rd party systems utilized by accounting . These systems include SAP, Ariba, FPx, Navitaire and a suite of internally develop ...
Front Desk Representative - Las Vegas, United States - Bluegreen Vacations
Description
The Bilingual Front Desk Representative (Guest Reception Representative) will be responsible for making sure all guests are greeted in a friendly and timely manner. Ensures that all guests are qualified for their presentation per the qualifications set by Bluegreen. Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates.
Job Duties
If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW
