Director IS Applications - Northfield, United States - Medline Gruppe

Medline Gruppe Northfield, United States

3 weeks ago

Description

Job Description - Director IS Applications (INF01012A)
Director IS Applications

(

Job Number:
INF01012A

)
Primary Location

Medline Industries continues to grow, and grow, and grow. In fact, we've enjoyed DOUBLE DIGIT growth in 54 of the past 55 years And we are AGAIN named as a Chicago Tribune Top Employer Doesn't that sound like the kind of place you'd want to join?

The Director of Contact Center Technology is responsible for leading the development and implementation of innovative technology solutions to support our customer service teams.

This role will work closely with cross-functional teams to identify and prioritize technology initiatives that enhance the customer experience, improve operational efficiency, and drive business growth.

Responsibilities:

Help develop and implement a strategic technology roadmap for the contact center, in alignment with the company's overall business objectives.

Lead the evaluation, selection, and implementation of new contact center technologies, including CCaaS solutions, email case management solutions, agent desktop solutions, knowledge management, and analytics tools.

Collaborate with cross-functional teams to identify opportunities for process improvement and automation.

Manage relationships with technology vendors and service providers, ensuring that solutions are delivered on time, within budget, and to the required quality standards.

Provide thought leadership on emerging contact center technologies and trends, and their potential business impact.
Lead, mentor, and develop a team of contact center technology professionals.
10% travel to Dubuque, IA is expected for this role.

Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field is highly preferred.
5+ years of experience in contact center technology, with a proven track record of delivering successful technology initiatives.
Knowledge of contact center operations and customer service principles.
Strong knowledge of contact center technologies, including CCaaS, agent desktops, and case management solutions.
Excellent project management skills, with the ability to manage multiple projects simultaneously.
Strong leadership skills, with the ability to build and lead high-performing teams.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Strong business acumen, with the ability to align technology initiatives with business objectives.
Ability to analyze data and utilize insights to drive decision-making and optimizations.

Preferred:
Proficiency in using CRM systems, AI, and other digital tools.
About Medline

Medline Industries is the largest privately held manufacturer and distributor of healthcare supplies in the United States, providing more than 550,000 products that serve the entire continuum of care.

Our innovative products and programs can be found in most hospitals, extended-care facilities, surgery centers, physician offices, home care dealers, home health agencies and retail outlets.

Founded in 1910, Medline has grown from a small manufacturer of aprons, surgical gowns and uniforms to a thriving $17 billion global enterprise because of our dedicated people, entrepreneurial spirit and honest values.

Again named one of the country's "Best and Brightest Companies to Work For" and once again named to Chicago Tribune's Top Workplaces, Medline has experienced fifty-plus years of consecutive annual growth, and is headquartered in Northfield, IL.

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Medline is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact

VETERANS AT MEDLINE
Medline recognizes the experience and dedication veterans bring to the workplace. We take pride in the career paths provided to our employees.

Our military employees add tremendous leadership skills and a broad range of talents which help us drive the healthcare solutions needed for today and tomorrow.

#J-18808-Ljbffr

Director IS Applications

1 week ago

Medline Industries Northfield, United States

Qualifications: · Bachelor%26rsquo;s or master%26rsquo;s degree in business administration, computer science, data science, engineering or related field; Advanced degree (masters or MBA) preferred. · 5+ years of progressive experience in leading cross-functional teams and enter ...
Director IS Applications

3 weeks ago

Medline Industries Northfield, United States

Qualifications:Bachelor%26rsquo;s degree in Computer Science, Information Technology, or a related field is highly preferred. · 5+ years of experience in contact center technology, with a proven track record of delivering successful technology initiatives. · Knowledge of contact ...
Director eCommerce Applications

1 week ago

Medline Industries Northfield, United States

Job Description - Director eCommerce Applications (INF0100XH) · Director eCommerce Applications · ( · Job Number: · INF0100XH · ) · Primary Location · Here is a great opportunity to join a great company Medline Industries has enjoyed DOUBLE DIGIT GROWTH for 55 of the past 56 ...
Director eCommerce Applications

2 weeks ago

Medline Industries Northfield, United States

· JOB REQUIREMENTS · Education & Experience · %26bull; Bachelor%26rsquo;s or Master%26rsquo;s Degree in Computer Science, Information Systems, Business Administration, or a related field or equivalent experience. · %26bull; A Master's Degree or additional certifications in Ag ...
Director eCommerce Applications

3 weeks ago

Medline Industries Northfield, United States

JOB REQUIREMENTS · Education & Experience · %26bull; Bachelor%26rsquo;s or Master%26rsquo;s Degree in Computer Science, Information Systems, Business Administration, or a related field or equivalent experience. · %26bull; A Masters Degree or additional certifications in Agile, ...
Medical Assistant

2 days ago

Phoenix Industries Nerstrand, MN, United States Freelance

**Application Deadline**: March 3, 2023 · - **Start Date**: Immediate · The **clinical department** of the hospital is currently seeking a · **Medical Assistant (MA) (m/f/d)** · **in the Cardiovascular Laboratory (CVL)**: · to be filled in full-time or part-time with 30 hours per ...
Afternoon Golf Program Director

3 weeks ago

The Hotchkiss School Lakeville, United States

**Department**:Summer Portals · **FLSA**: Exempt · **Reports to**: Dean of Summer Programs · **Dates**: July 15th - July 25th · **Class Schedule**: 3:30 p.m. - 5:30 p.m. (Mon.Fri.) · Summer Portals at Hotchkiss School includes a wide variety of academic and recreational offerings ...
Sales Coordinator

1 week ago

Cove Haven Resort Lakeville, United States

**This position will be based out of either the Cove Haven Resort in Lakeville, PA or the Paradise Stream Resort in Cresco, PA.** · **Principal Responsibilities**: · Sales Coordinator is responsible for the sales, service, planning, organization, communication and overall executi ...
Athletics Operations Manager

2 weeks ago

The Hotchkiss School Lakeville, United States

**Department**:Athletic Department · **FLSA**: Non-Exempt · **Job Designation**: Full-time Staff · **Schedule**: Calendar year, 12-months, Mon-Fri 8:00 am-3:00 pm, 35 hours/week, some evening and weekend work required · **Reports to**: Director of Athletics · **Travel**: None/rar ...
Associate Athletic Director

1 week ago

Carleton College Northfield, United States Full time

Job Title: Associate Athletic Director · Department: Physical Education, Athletics, and Recreation · Classification: Exempt · Grade: 13 · FTE: 1.0 · Position Overview: · Carleton College, a highly selective, nationally-ranked liberal arts college in Northfield, Minnesota, s ...
Behavior Interventionist

2 weeks ago

Sunset Ridge School District 29 Northfield, United States

Position Type: · Student Support Services · Date Posted: · 4/10/2024 · Location: · District · Date Available: · 07/01/2024 · Closing Date: · 06/01/2024 · Behavior Interventionist School Year · Reports To: Director of Student Services and MTSS · Location: District-wide (Middl ...
Director, Product Management

1 week ago

Medline Industries, Inc. Northfield, United States

Medline Industries has an immediate opening for a Director of Product Management in our Advanced Wound Care product division This position will be based out of our Northfield, IL headquarters and will offer a hybrid model of work. The Director of Product Management will oversee a ...
Associate Athletic Director

3 weeks ago

Carleton University Northfield, United States

Job Title: Associate Athletic Director · Department: Physical Education, Athletics, and Recreation · Classification: Exempt · Grade: 13 · FTE: 1.0 · Position Overview: · Carleton College, a highly selective, nationally-ranked liberal arts college in Northfield, Minnesota, s ...
Director - Payroll

1 week ago

Medline Industries, Inc. Northfield, United States

The Director of Payroll will lead the payroll team and manage all aspects of the payroll function. The Director will be responsible for establishing policies, procedures, systems, and metrics to ensure efficient, accurate, and timely processing of payrolls while ensuring effectiv ...
Director of Rehab DOR

2 weeks ago

Jackson Therapy Northfield, United States Full time

Setting: Outpatient · Jackson Therapy Partners is seeking experienced Directors of Rehab for a full-time role with a local client where you'll coordinate rehabilitation services for patients at facilities nationwide. Key responsibilities include recruiting and training staff, de ...
Associate Athletic Director

1 week ago

National Collegiate Athletic Association Northfield, United States

Carleton College, a highly selective, nationally-ranked liberal arts college in Northfield, Minnesota, seeks to hire an Associate Athletic Director to collaborate with the Athletic Director/Department Chair in providing leadership, support, strategic direction and oversight for t ...
Associate Athletic Director

1 week ago

Carleton College Northfield, United States

Position Overview · : · Carleton College, a highly selective, nationally-ranked liberal arts college in Northfield, Minnesota, seeks to hire an Associate Athletic Director to collaborate with the Athletic Director/Department Chair in providing leadership, support, strategic dire ...
Associate Athletic Director

6 days ago

Carleton University Northfield, United States

Job Title: · Associate Athletic Director · Department: · Physical Education, Athletics, and Recreation · Classification: · Exempt · Grade: · 13 · FTE: · 1.0 · Position Overview: · Carleton College, a highly selective, nationally-ranked liberal arts college in Northfield, M ...
Associate Athletic Director

3 weeks ago

Carleton University Northfield, United States

Job Title: Associate Athletic Director · Department: Physical Education, Athletics, and Recreation · Classification: Exempt · Grade: 13 · FTE: 1.0 · Position Overview: · Carleton College, a highly selective, nationally-ranked liberal arts college in Northfield, Minnesota, s ...
Director of the Career Center

3 weeks ago

InsideHigherEd Northfield, United States Administrative Jobs , Executive Administration Jobs ,

Director of the Career Center · Carleton College invites nominations and applications for the position of Director of the Career Center. The Director will lead the Career Center in empowering students and recent graduates to integrate and apply their liberal arts education toward ...