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    Customer Support Specialist - Defiance, United States - Balchem

    Balchem
    Balchem Defiance, United States

    3 weeks ago

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    Description


    This position handles all order processing for current accounts as well as new business while providing support to all managers for sales reporting, projects and other sales requirements needed.


    ESSENTIAL FUNCTIONS:
    Responsible for responding to all E-mail, Fax, or Telephone inquiries of product, price, shipping costs, and documentation
    Proactively follow-up with customers on inquiry status
    Proactively seek orders based upon inquires and prior demand
    Process Orders Responsible for assigning shipping and payment terms including credit applications if required
    Updates all customer specific order instructions
    Enters all orders into the ERP system
    Works with production for Forecast/inventory needs

    Responsible for all credits processed, tracking unauthorized customer deductions and filing freight claims for all damaged shipments
    Communicates all critical information regarding customer complaints, quality and or micro issues, return, inventory needs etc. to the appropriate people
    Reviews all past due invoices, makes collection calls if accounting is unable to receive a response
    Performs all other duties as requested by management staff
    Comply with all policies and procedures of the Corporation


    REQUIREMENTS:
    Proactive, communicative, pleasant and thorough email and telephone skills
    Experience and success working with customers
    Knowledge as user of ERP system
    Independent, proactive and accuracy in responsibilities
    College degree preferred, but High School diploma or GED acceptable

    #IN


    Balchem is committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility.



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