Director, Dispatch Operations - Diamond Bar, United States - Call the Car
Description
BASIC JOB PURPOSE:
TYPICAL WORKING CONDITIONS:
This role is primarily office-based and may involve evening or weekend work, requiring the ability to sit, stand, kneel, bend, and lift objects weighing at least 25 lbs for extended periods.
KEY RESPONSIBILITIES:
- Analyze and optimize business processes to enhance efficiency and quality.
- Develop and execute business plans to achieve organizational goals, ensuring adherence to policies and procedures, delegating tasks, and monitoring progress towards results.
- Drive innovation and improvement in dispatch operations, leveraging technology for enhanced efficiency.
- Analyze dispatch data to identify areas for enhancement and implement solutions.
- Lead a team of dispatchers, providing guidance on best practices and effective technology utilization.
- Collaborate with IT teams to optimize dispatch systems according to operational needs.
- Foster a culture of continuous improvement and teamwork within the department.
- Ensure compliance with transportation regulations and safety standards.
- Maintain professional relationships with stakeholders and the public to enhance the company's reputation.
- Implement performance management processes to exceed expectations.
- Spearhead the development and maintenance of the Dispatch & Fleet Management platform.
- Manage product features, prioritize based on business value, and track key performance indicators.
- Optimize vendor network and internal fleet efficiency through analytics.
PERFORMANCE REQUIREMENTS:
1. 5+ years of transportation dispatch experience, preferably in NEMT Brokerage.
- Strong leadership experience in dispatch operations or logistics, particularly in a technology-driven environment.
- Proficiency in dispatch software, routing optimization tools, and GPS tracking systems.
- Excellent communication, problem-solving, and critical thinking skills.
- Proficiency in technology tools and software used in dispatch operations.
- Previous management experience and a bachelor's degree.
- Ability to pass Criminal Background Screening and government exclusion list checks.
- Advanced PC software skills, including Microsoft Office and Dispatch Scheduling Software.
- Familiarity with California locations and decision-making tools.
- Experience in high-volume call center customer service.
- Strong time management, organizational, and analytical abilities.
- Typing speed of at least 45 wpm.
- Flexibility to work varied hours during weekdays, weekends, and holidays.
ACCOMMODATION_**_:
Call the Car has the right to modify the duties and functions of the job description based on the needs of the organization.
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