-
IT Support Specialist
1 week ago
Gensler Austin, United StatesYour Role · - Gensler · , a globally recognized Architecture and Design firm, is seeking an IT Support Specialist to join the · Austin · Support Specialists provide first-line response to end-user incidents received via service desk requests and office operational requirements. S ...
-
IT Support Specialist
2 weeks ago
Iris Telehealth Austin, United States**Who You Are** · Does PEBKAC make you smile (and maybe even laugh a little)? Can you not only solve IT problems but also help users understand how to avoid them in the future? Do you have a passion for IT and a desire to succeed? Do you just so happen to be located in or near Au ...
-
Support Specialist
2 weeks ago
Kleer and Membersy Austin, United States**Support Specialist** · **The Day-to-Day** · You will handle patient inquiries, troubleshoot technical issues, and ensure smooth usage of the software for our practices. This includes (but is not limited to): · - **Track member-related support issues** and assist in trend analys ...
-
Support Specialist
1 day ago
Heal Austin, United States**The medical system is failing the 65% of adults in the US suffering from chronic disease.** · People are becoming more health-conscious, and a new era of holistic healthcare, driven by educated consumers, is emerging. · There are already more than 1 million people in the US pro ...
-
Behavior Support Specialist
1 week ago
Adults Independent and Motivated Austin, United StatesAdults Independent and Motivated (AIM) is a growing non-profit community of active · adults with intellectual and/or developmental disabilities such as Down syndrome and · autism who live independently with appropriate support in an apartment complex near Austin. · AIM is seeking ...
-
System Support Specialist
1 week ago
Upbring Austin, United StatesOverview: · **About Us** · At Upbring, **we are servants** on a mission to break the cycle of child abuse. **We are warriors**, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. **We are a family** who values in ...
-
Desktop Support Specialist
3 days ago
University of Texas at Austin Austin, United StatesJob Posting Title: · Desktop Support Specialist · - Hiring Department: · College of Fine Arts · - Position Open To: · All Applicants · - Weekly Scheduled Hours: · 40 · - FLSA Status: · Non-Exempt · - Earliest Start Date: · Immediately · - Position Duration: · Expected to Continue ...
-
Supported Employment Specialist
1 week ago
Caritas of Austin Austin, United States**Job Title: Supported Employment Specialist** · **Department: Client Services** · **Reports To: Employment Program Manager** · **FLSA Status: Non-Exempt/Full Time** · **Position Summary** · This is a full-time grant funded position and is contingent upon renewal of the grant. Th ...
-
Technical Support Specialist
2 weeks ago
PAR Austin, United StatesHi there We're PAR and our purpose is: · **To deliver solutions that connect people to the restaurants, meals and moments they love.** · We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all reb ...
-
Sales Support Specialist
2 weeks ago
Hill Country Outdoor Power Austin, United StatesHill Country Outdoor Power is seeking a full-time person to join our team as a sales support specialist. The position is responsible for order fulfillment, logistics tracking, coordinating services, and receiving inbound requests. · Your work hours will usually be Monday - Friday ...
-
Estates Support Specialist
1 week ago
Family Eldercare Austin, United StatesThe Estates Support Specialist is responsible for assisting the Estates department in protecting, maintaining, and disposing of Guardianship of the Estate client assets per statutory and court guidelines and orders under the direction of the Estates Manager and Estates Program Co ...
-
Specialist, Student Support
1 week ago
Austin Community College Austin, United StatesJob Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. · Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 ...
-
Product Support Specialist
2 weeks ago
SourceDay Austin, United States**Location**:Austin, TX office, US · Are you eager to drive change in an industry that has remained unchanged for generations? Join us at SourceDay, the pioneering cloud-based platform that revolutionizes procurement and purchase order management for manufacturers and distributor ...
-
Tech Support Specialist
1 week ago
EV Connect Inc Austin, United StatesEV Connect is seeking an energetic problem solver to join our in-house technical support team. You will work directly with our customer support and HW vendor partners to troubleshoot and resolve EV charging station issues in the field and return stations to active service in the ...
-
Customer Support Specialist
2 weeks ago
Teampay Austin, United StatesTeampay introduces a revolutionary approach to spend management, providing proactive controls and real-time visibility to CFOs, Controllers, and Finance teams without impeding employees. Teampay's distributed spend management platform powers your purchasing needs from request to ...
-
Customer Support Specialist
1 week ago
Envoy Austin, United States**About Envoy**: · Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products th ...
-
Technical Support Specialist
1 day ago
University of Texas at Austin Austin, United StatesJob Posting Title: · Technical Support Specialist · - Hiring Department: · University Housing and Dining · - Position Open To: · All Applicants · - Weekly Scheduled Hours: · 40 · - FLSA Status: · Non-Exempt · - Earliest Start Date: · May 08, 2024 · - Position Duration: · Expected ...
-
IT Support Specialist Ii
2 days ago
Certinia Austin, United States**_IT Support Specialist II_** · **_ Location: US/Austin_** · **WHO WE ARE** · **THE ROLE** · Focussed on excellent customer service for your colleagues at Certinia, you will provide outstanding IT support and service. You will confidently deliver knowledge and solutions in macOS ...
-
Peer Support Specialist
2 days ago
Health & Human Services Comm Austin, United StatesRehab Therapy Tech IV: · - The Rehab Therapy Tech IV performs highly complex (senior-level) rehabilitative therapy work. Work involves assisting in the development, implementation, and execution of a planned and assigned program of rehabilitative therapy. Assists with assigning a ...
-
IT Support Specialist I
2 days ago
Everi Austin, United StatesWe're seeking a motivated, quick-learning individual eager to embark on a career in IT. In this role, you'll assist internal Everi system users, ing a pivotal role in driving team success. If you're passionate about IT and seeking a platform to advance your career, your search en ...
Client Support Specialist - Austin, United States - Overhaul LLC
Description
**Client Support Specialist (Overnight Shift)**
at Overhaul Austin, Texas, United States **Who We Are**
Overhaul is looking for energetic, analytical, and quality-focused team members to join their C3 Monitoring and 24/7 Customer Support Team as Watch Officers. Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers experiences and our Mission and Vision.
**We are looking for Night Shifts Only right now- 6pm - 6am - For two different Shifts - Front Half Shift is Sunday - Wednesday - With Thursday, Friday and Saturday off and Back Half Shift - Wednesday to Saturday - With ever other week Wednesday's off -**
**Shorter weeks with more days off *Hourly Role with OT for any hour worked over 40 hours a week.**
**The Role**
The role of a Watch Officer consists of utilizing Overhaul visibility software solutions to actively monitor customer shipments, analyze cargo risk events, and manage cargo recovery response protocols through Overhauls Law Enforcement Connect system. Watch Officers also serve as key direct customer support team members by communicating with customers and their transportation vendors to facilitate excellent customer experiences and mitigate risk to critical commodities that move through the supply chain. The Watch Officer will play an active role in a key division of Overhaul Operations, utilizing our innovative software solutions. Duties will include following appropriate escalation protocols, collaborating with shippers, 3PLs, carriers, drivers, and law enforcement to facilitate comprehensive alignment in Standard Operating Procedures, and communicating follow-ups as needed at the transition of shifts. This is an hourly position with competitive pay and an excellent benefits package for full-time positions.
**Duties include, but are not limited to:**
Monitor customer shipments via Overhaul software solutions
Respond to customer support tickets received via phone, email, and chat
Collaborate with Account Management, Operations, and Customer Support Teams to ensure a thorough approach is taken to appropriately and comprehensively address customer needs
Maintain thorough awareness and understanding of Overhaul technology and service products
Fully execute protocols in relation to monitoring duties, customer inquiries, and escalations
**Required**:
Excellent communication skills
Positive and flexible attitude
Genuine commitment to excellent customer experience
Excitement around working with an innovative and collaborative team
**Preferred**:
Experience in a customer service role
Experience in a SaaS field
Experience in supply chain or related role
***Our Core Values and how they benefit you as an Overhauler***
**Authenticity, Receptivity and Trust**
Extremely competitive base salary package
401(k) with Overhaul match
Flexible working schedules
**Encouragement and Learning**
Progressive advancement opportunity & career mobility
Paid development personal stipend
Monthly lunch and learns
2 Unique learning systems w/Instructor led content
**Wellness and Integrity**
Rotating Overhaul Perks @ work (Discounts and Freebies)
Overhaul fully provided healthcare plan
Employee assistance & wellbeing programs
New Parent/Family/Caregiver leave(s)
Daily BAMM time (body and mind movement)
Life by design vacation policy
**Diversity and Inclusivity Statement**
*Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Codes top listed commitment is to Diversity and Synergy. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply*