- Actively monitor and participate in the Jira ticketing system to ensure issues and requests are resolved timely or escalated.
- Update IT documentation and staff knowledge base using Confluence web software.
- Supporting a range of software packages covering ERP, TMS, WMS and accounting (Great Plains/D365).
- Provide support of Office 365 applications along with Windows 10/11, mobile Android scanners.
- Provide support on Server 2016, 2019 alongside the network team.
- Provide assistance in testing new or upgraded applications.
- Reset user passwords and grant document access with appropriate approval using Azure and On-Premise Active Directory.
- Deliver high quality support in a timely manner to meet internal and external client needs.
- Occasional travel to other sites across North America when/if needed.
- Prepare desktop or laptop computers and office setup for newly hired employees or replacements for existing employees using Autopilot images.
- Organized with attention to detail.
- Excellent analytical, logical thinking, and problem-solving skills.
- Excellent verbal and written communication skills.
- Thorough understanding of information technology procedures and practices.
- Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
- Proficient with Microsoft Office Suite or related software.
- ITIL or COMPTIA certificates a bonus.
- Experience with Meraki, Azure, Python, Dot Net, React, NodeJS, Boomi a benefit.
- MSSQL / MYSQL / ORACLE experience preferred.
- At least three years of related experience required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- 401(k)
- Health Insurance
- Dental insurance
- Vision Insurance
- Employee assistance program
- Health Savings Account (HSA)
- Life insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- Paid Time Off
- Tuition Reimbursement
- 8-hour shift
- Monday to Friday
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3 weeks ago
Description
IT Support Specialist
Onsite 4-5 days per week. The office is located next to SeaTac Airport.
Our client is a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, they make the world a little less complicated. At the core of their DNA is a 'can-do-attitude' and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.
Their culture is based on four virtues: respect, integrity, entrepreneurship, and fun.
Position Overview:
Our client is seeking an IT Support Specialist in Seattle, WA (Next to SeaTac Airport). Reporting to the IT Support Supervisor and IT General Manager, you will be part of a global team offering support to circa 800 staff and 40 locations across Canada, Mexico, and the United States. As a global operation, active in over 50 countries with 4000+ staff, you will join an ever expanding, hard-working, dedicated team, granting access to multiple aspects of IT.
Duties/Responsibilities:
Required Skills/Abilities:
Education and Experience:
Physical Requirements:
Job Type: Full-time
Pay: $45,000-60,000
Benefits:
Schedule:
Work Location: On site/Hybrid.
