- Efficiently and effectively process ticket purchases in Tessitura.
- Communicate with patrons via phone, email, web chat, and in person.
- Check phone messages and return calls throughout the day.
- Participate in the Subscriber Renewal campaign which includes outbound calling, emails, and in-person visits.
- Assist Guest Services Manager with special guest-centric projects.
- Attending weekly Marketing team meetings.
- Ability to work in a fast-paced, energized and quickly changing environment.
- Be articulate and energetic to ensure customer needs are met, complaints are resolved, and service is provided quickly and efficiently.
- A proactive approach to problem-solving with strong decision-making skills.
- Detail oriented, able to prioritize efficiently and multi-task.
- Ability to maintain confidential information.
- Excellent verbal and written communications skills.
- Exhibits a positive attitude with good communication and interpersonal skills.
- Understanding of historical and institutional racism in the American theatre, or a commitment to learning, and to be a part of Alley Theatre's efforts to be an anti-racist organization
- 2-3 years of experience in sales or customer service preferred.
- Experience with ticketing software such as Tessitura preferred.
- High School graduate or GED required.
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift and move 25 lbs.
- Must be comfortable working in a fast-paced environment where directions and priorities can change rapidly.
- This position requires the flexibility to be available for weekend, holidays, and evening work hours as needed.
- Medical, dental and vision insurance
- Paid vacation, floating holiday, and sick time
- 401(k) with matching, FSA, HRA (Alley paid deductible)
- Free and discounted tickets to Alley Theatre performances
- Discounted Parking (Bi-weekly $4 dollars).
- Discounted gym membership
- Employee wellness program & EAP
- Houston, TX is one of the most affordable cities in the nation with no state or city income tax.
-
Service Associate
1 week ago
Allied Orion Group Houston, United States**Our national multi-family management company seeks a Service Associate - Grounds Technician with a "Whatever it Takes" attitude to be responsible for daily pool and grounds maintenance for our apartment community.** · **JOB SUMMARY** · Responsible for daily pool and grounds mai ...
-
Service Associate
1 week ago
Allied Orion Group Houston, United States**JOB SUMMARY** · Responsible for daily pool and grounds maintenance for an apartment community. · **REPORTS TO**: Community Manager and/or Maintenance Supervisor. · **SUPERVISES**:None. · **ESSENTIAL FUNCTIONS**: · **_ To perform this job successfully, an individual must be able ...
-
Service Associate
2 weeks ago
Truist Bank Houston, United StatesNeed Help? · **Regular or Temporary**: · Regular · **Language Fluency**:English (required) · **Work Shift**: · 1st shift (United States of America) · **Please review the following job description**: · Work collegially as a supportive member of a team for the benefit of the client ...
-
Service Associate
2 weeks ago
Allied Orion Group Houston, United States**Our national multi-family management company seeks an Entry Level Make Ready Maintenance Technician with a "Whatever it Takes" attitude to be responsible **for** preparations of vacant apartment homes for move-ins and ensuring established standards are met and apartments are co ...
-
Service Associate
2 weeks ago
Allied Orion Group Houston, United States**Our national multi-family management company seeks an Entry Level Make Ready Maintenance Technician with a "Whatever it Takes" attitude to be responsible **for** preparations of vacant apartment homes for move-ins and ensuring established standards are met and apartments are co ...
-
Service Associate
3 weeks ago
Truist Bank Houston, United StatesNeed Help? · **Regular or Temporary**: · Temporary · **Language Fluency**:English (required) · **Work Shift**: · 1st shift (United States of America) · **Please review the following job description**: · Work collegially as a supportive member of a team for the benefit of the clie ...
-
Service Associate
1 day ago
Allied Orion Group Houston, United States**JOB SUMMARY** · Responsible for daily pool and grounds maintenance for an apartment community. · **REPORTS TO**: Community Manager and/or Maintenance Supervisor. · **SUPERVISES**:None. · **ESSENTIAL FUNCTIONS**: · **_ To perform this job successfully, an individual must be able ...
-
Client Service Associate
1 week ago
PNC Financial Services Group Houston, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where ...
-
Customer Service Associate
2 weeks ago
Eminence Relations Inc Houston, United States**Benefits**: · - Company parties · - Free food & snacks · - Health insurance · - Opportunity for advancement · - Signing bonus · - Training & development · Customer Service Associate · Things to consider: · Must be at least 18 yrs of age · Must live in Houston · Must not have an ...
-
Client Services Associate
2 weeks ago
GemHarvest Houston, United States**Private Wealth Client Service Associate** · **10 Billion+ AUM Independent RIA** · **Houston, TX** · **Overview** · Dynamic 10B+ Independent Wealth Management RIA seeks a Client Service Associate in a hybrid role to manage the administrative and private banking needs for high-ne ...
-
Associate Service Consultant
2 weeks ago
CenterPoint Energy Houston, United States**Date**:May 13, 2024 · **Location**: Houston, TX, US, 77067 · **Company**:CenterPoint Energy · **CenterPoint Energy and its predecessor companies have been in business for more than 150 years.** · **Our Vision**: Our vision is to become the most admired utility in the United Sta ...
-
Customer Service Associate
1 week ago
Houston Metals Houston, United States**About us** · We are professional and agile. · Our work environment includes: · - Modern office setting · - Food provided · Overview: · We are seeking a Customer Service Associate / Cashier to join our team. This role involves providing exceptional customer service and operating ...
-
Branch Service Associate
2 weeks ago
US Capital Advisors, LLC Houston, United States**US Capital Wealth Advisors, LLC** · Based in Houston, Texas with additional offices in Dallas and Austin, U.S. Capital Wealth Advisors LLC ("USCW", the "Firm") is an integrated financial services boutique managing several underlying entities. Primary business lines in Wealth Ma ...
-
Client Service Associate
2 weeks ago
GemHarvest The Woodlands, United States**Client Service Associate** · **Boutique Wealth Management Firm** · **The Woodlands, TX** · **Overview** · Independent RIA serving high net worth clientele seeks a Client Service Associate to support Clients and Advisors by taking initiative in Client Services. · The Firm provid ...
-
Environmental Service Associate
1 week ago
Moody Neuro Rehabilitation Institute Houston, United States**GENERAL STATEMENT OF DUTIES**: · The environmental Service Associate will be responsible for providing a clean, sanitary, comfortable, orderly and satisfying surroundings for the patients, employees, and public. The Housekeeper will uphold the mission, philosophy, and goals of ...
-
Customer Service Associate
2 weeks ago
SIP Houston, United StatesWe are waterworks manufacturer that is family owned and operated for 60 years. Our customer base is nation wide and include Canada, Mexico and Puerto Rico. · Our Customer Service TEAM prides itself on making sure our customers receive a complete Customer Service Experience. · Oth ...
-
Sales and Service Associate
2 weeks ago
24 Hour Fitness USA, LLC Houston, United States**Who we are** · At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to be ...
-
Nutrition Service Associate
3 weeks ago
Harris Health System Houston, United StatesHarris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underi ...
-
Food Service Associate
1 week ago
Harris Health System Houston, United StatesHarris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underi ...
-
Member Services Associate
3 weeks ago
VillaSport The Woodlands, United StatesVillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, ...
Guest Services Associate - Houston, United States - Alley Theatre
Description
Job DetailsJob Location
615 - Houston, TX
Position Type
Full Time
POSITION: Guest Services Associate
DEPARTMENT: Marketing
CLASSIFICATION: Full-Time/ Hourly/ Non-Exempt
SUPERVISOR: Guest Services Manager
OVERVIEW
Founded in 1947 by Nina Vance, the Alley Theatre is a pioneer of regional theatre, and one of the leading nonprofit theatre companies in the United States. The Alley has been awarded the prestigious Regional Theatre Tony Award and the Texas Medal of Arts Award. The Alley has transferred productions to Broadway, Off-Broadway, major European Festivals, and to 40 American cities. Unique among regional theatres, the Alley is committed to maintaining a Resident Acting Company and providing them with work year-round. Nationally recognized directors, actors, playwrights, and designers from across the country have regularly joined the Resident Acting Company.
Rob Melrose, Artistic Director at the Alley, took over as artistic leader of the organization in 2019 just prior to the pandemic. His vision for the future of the Alley is both thrilling and ambitious. His strategic goals include upholding the Alley's artistic excellence, keeping longtime Alley Theatre devotees eager to return each season, and creating productions and cultivating new audiences that are as diverse and vibrant as the city of Houston. Rob and Alley's leadership team are committed to promoting Equity, Diversity, and Inclusion (EDI) in all aspects of the Theatre's programming and operations.
Rob Melrose, Managing Director Dean Gladden and Alley's leadership team are committed to promoting Equity, Diversity, and Inclusion (EDI) in all aspects of the Theatre's programming and operations. We are conscious about fostering an environment where everyone is encouraged to bring their authentic selves. We embrace differences and strive to be inclusive of all backgrounds, experiences, and perspectives.
JOB STATEMENT
Guest Services Associates provide customer service by assisting patrons with ticket and subscription orders over the phone, web and email, and in person at the walk-up window. Associates will work on show nights distributing will call and assisting patrons at the window. Associates will become knowledgeable of current product offerings in order to best assist patrons.
This Guest Services Associate position is full-time, working 40 hours per week. The shifts are generally 8 hours/day within the hours of 9:30 am to 8:30 pm. Applicants must be available evenings and weekends.
JOB DUTIES
To apply for this position, please go to the following link on the Alley's website and apply.
Alley Theatre is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at
The Alley Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital or familial status, sexual orientation, gender identity, veteran status or any other basis prohibited by local, state, or federal law. We encourage people of all backgrounds to apply, including people of color, women, LGBTQ+ individuals, and people with disabilities, veterans, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Successful candidates will commit to an equitable and inclusive workplace, including but not limited to: racial equity, accessibility for individuals with disabilities, use of gender inclusive language, and cultural sensitivity. Read more at Alley Theatre Official Website - Equity Diversity Inclusion
Guest Services Associate professionals in Houston
-
Marialuisa Garcia
Server
-
CHARLES LOWERY III
Hotel Night Auditor
-
Paul Cruz Jr
Nurse Graduate