- Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines.
- Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams.
- Lead and engage team members on complex processes.
- Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services.
- Develop, improve, and drive execution of processes using FLIGHT DECK methodologies.
- Identify product failure trends and assist in identifying probable root causes.
- Provide effective training to customers to improve their utilization of the self-service diagnostic tools.
- Seeks out advancement of current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics.
- Provide front-line technical response to customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer through key airline customer calls.
- Develop and capture technical problem-solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries.
- Interpret aircraft and engine manuals and service bulletins.
- Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE image.
- Distribute information on customer issues so that all members of the customer support team share common understanding and objectives.
- LEAP-1B Specific Tasks:
- Key customer relationship owner as the Diagnostics Engineer for the LEAP fleets.
- Develops and maintains analytic in support of the LEAP-1B product line working with both GE and Safran engineering teams.
- Leads connection with Boeing around aircraft report generation issues.
- Bachelors degree from an accredited college or university and 3+ years of experience in an engineering, aircraft manufacturing, or aircraft maintenance role (or a minimum high school diploma / GED with an additional 4+ years of experience in an engineering, aircraft manufacturing, or aircraft maintenance role).
- Humble: respectful, receptive, agile, eager to learn
- Transparent: shares critical information, speaks with candor, contributes constructively
- Focused: quick learner, strategically prioritizes work, committed
- Leadership ability: strong communicator, decision-maker, collaborative
- Problem solver: analytical-minded, challenges existing processes, critical thinker
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Diagnostics Engineer Fleet Support - Lynn, United States - General Electric
Description
Job Description Summary
The Diagnostics Engineer Fleet Support - LEAP 1B will provide engine health monitoring services to our customers through early detection and customer notification reports (CNRs), in order to maximize aircraft utilization.
The Diagnostics Engineer will also develop prognostic analytics to detect engine failure modes from flight data to minimize significant events.
Job DescriptionIn addition, as the Diagnostics Engineer Fleet Support - LEAP 1B, you will:
Minimum Requirements:
Desired Characteristics:
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Relocation Assistance Provided:
Yes
