-
Technical Support Engineer
1 week ago
Brave New World Services LLC Hillsboro, United StatesAre you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of semiconductor equipment primarily in Hillsboro Oregon. You will receive training in Austin, Texas or Hillsboro ...
-
Technical Support Engineer
6 days ago
Specialized Recruiting Group Hillsboro, United StatesOverview: · Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of semiconductor equipment primarily in Hillsboro Oregon. You will receive training in Austin, Texas ...
-
Technical Support Engineer
1 week ago
EV Group, Inc. Hillsboro, OR, US, United States Full timeJob Title: Technical Support Engineer (Software)Reports to: Director of Customer Support – North America · Classification: Non-Exempt · Summary: · The Technical Support Engineer will be responsible for coordinating technical, commercial, training and logistic support between cust ...
-
Technical Support Engineer
2 weeks ago
ASML Holding N.V. Hillsboro, United StatesS and Responsibilities. Youll report to the Senior Team Lead, but youll also be part of the larger Customer Solutions & Support sector where the in-fab installation and optimization of ASML products happens. Problem analysis and approach - Gather Support Engineer, Technical Suppo ...
-
Technical Support Engineer
4 days ago
Resiliency Hillsboro, United StatesOverview: · Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of semiconductor equipment primarily in Hillsboro Oregon. You will receive training in Austin, Texas ...
-
Technical Support Engineer
1 week ago
ASML US, LLC Hillsboro, United StatesIntroduction to the Job · The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Suppo ...
-
Technical Support Engineer
1 week ago
The Page Group Hillsboro, United StatesOverview: · Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of semiconductor equipment primarily in Hillsboro, Oregon. · Must have: · competence in operating and ...
-
Technical Support Engineer
1 week ago
EV Group, Inc. Hillsboro, OR, US, United StatesJob Title: Technical Support Engineer (Software)Reports to: Director of Customer Support – North America · Classification: Non-Exempt · Summary: · The Technical Support Engineer will be responsible for coordinating technical, commercial, training and logistic support between cust ...
-
Technical Support Engineer
1 week ago
EV Group, Inc. Hillsboro, OR, United StatesJob Title : Technical Support Engineer (Software) · Reports to: Director of Customer Support - North America · Classification: Non-Exempt · Summary: · The Technical Support Engineer will be responsible for coordinating technical, commercial, training and logistic support betwe ...
-
Customer Support Engineer
2 weeks ago
KLA Hillsboro, United StatesBase Pay Range: $ $42.75 Per Hour · Primary Location: USA-OR-Hillsboro-KLA · KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the ...
-
Technical Support Engineer
3 days ago
Nexus Staff Inc. Hillsboro, United StatesJob Title: Technical Support Engineer · Employment Type: Contract · Work Hours: 40 hrs./week · Work Site: 100% Onsite · Location: Hillsboro, Oregon 97124 · Salary: $69,300 - $103,770 PA · Job Overview: · As a Technical Support Engineer, you will play a critical role in pro ...
-
Technical Support Engineer
1 week ago
ASML Hillsboro, United StatesJob ID: J- · Introduction to the Job · The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site ...
-
Technical Support Engineer
3 days ago
Canon U.S.A., Inc. Hillsboro, OR, US, United States· Technical Support Engineer (Semiconductor) · US-OR-Hillsboro · Job ID: 31185 · Type: Full-Time · # of Openings: 1 · Category: Engineering · Additional Locations|CUS · About the Role · Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will ...
-
Customer Support Engineer
6 days ago
KLA Hillsboro, United StatesBase Pay Range: $ $46.74 Per Hour · Primary Location: USA-OR-Hillsboro-Beaverton-KLA · KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for s ...
-
Technical Support Engineer
2 weeks ago
ASML Hillsboro, United States Full timeIntroduction to the Job · The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Suppor ...
-
Technical Support Engineer
1 week ago
MetaOption LLC Hillsboro, United StatesJob Description · Job Description · Technical Support Engineer (Semiconductor) · Skills: Linux operating system, Electronic Testing Tools, Semiconductor Manufacturing Equipment, Customer Support · Experience level: Associate · Experience required: 3 Years · Education level: Ba ...
-
Technical Support Engineer
1 week ago
Specialized Recruiting Group Hillsboro, United StatesOverview: · Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of semiconductor equipment primarily in Hillsboro Oregon. You will receive training in Austin, Texas ...
-
Technical Support Engineer
1 week ago
Canon U.S.A., Inc. Hillsboro, United States· Technical Support Engineer (Semiconductor) · US-OR-Hillsboro · Job ID: 31186 · Type: Full-Time · # of Openings: 1 · Category: Engineering · Additional Locations|CUS · About the Role · Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will ...
-
Desktop Support Engineer
2 weeks ago
HCLTech Hillsboro, United StatesJob title: Desktop Support Engineer · Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. · Location: Hillsboro, OR (Onsite from Day 1) · Type: Fulltime · Job Role - Senior Desktop Support Engin ...
-
Technical Support Engineer
5 days ago
Canon USA & Affiliates Hillsboro, United StatesAbout the Role · Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of semiconductor equipment primarily in Hillsboro Oregon. You will receive training in Austin, T ...
Product Support Engineer - Hillsboro, United States - Intel
Description
Job DescriptionThe Enabling Platforms and Services (EPS) team is an inclusive team within the Software and Advanced Technology Group (SATG) which provides pre-production client, data center, and discrete graphics systems and samples to Intel's internal and external software developer ecosystem.
Our mission is to accelerate the adoption of Intel's technology across the developer ecosystem through exclusive access to next generation platforms.
We seek to accomplish this mission via partnerships across our key stakeholder base and Intel Business Units (BUs).In SDP Engineering, we strongly value curiosity, determination, and collaboration, and we are looking for a Product Support Engineer (PSE) that can work both independently and within a team environment.
Product Support Engineers are key engineering members on a team that delivers and supports SDPs to ensure that customer SW and HW development objectives are met.
You will interface with customers including internal engineers, external software developers, and external memory manufacturers in over 45 countries.This important role requires significant technical leadership skills to successfully interact with EPS team members and Intel's business units. Our PSE's are valued members of the product development team that delivers SDPs to developers and partners worldwide.
You will be responsible for, but not limited to:
Supporting customer requests, tickets, and RMAs.
You will be responsible for prompt communication with the customer, assessment, and debug of system issues (HW/SW), driving issue resolution and ensuring that the customer expectations are met.
Supporting Intel's own SDP Cloud environment as a third line of escalation.
Creating support plans, participation in First Article Inspections (FAIs), and maintaining spare parts to support the program, including field upgrades.
Collaborating with EPS engineering team to implement product and process improvements to improve the customer experience.
Assembling SDPs, flashing intermediary Best Known Configurations (BKCs), and performing interoperability test plans to provide customers with updated SW/FW after SDP initially ships.
QualificationsYou must possess the below requirements to be initially considered for this position. Preferred qualifications are in addition to the requirements and are considered a plus factor in identifying top candidates.
Experience listed below would be obtained through a combination of your schoolwork, research (independent or otherwise), and relevant previous job/internship experience.
Minimum Qualifications
The candidate must have a Bachelor's degree in Electrical/Computer Engineering or Computer Science or related field and 3+ years of experience -OR- a Master's degree in Electrical/Computer Engineering or Computer Science or related field and 1+ years of experience in:2+ years of hardware assembly/dis-assembly and debug at the component and system level, root cause analysis, and corrective action.
2+ years demonstrating professional customer communication with both internal and external customers
This position is not eligible for Intel immigration sponsorship
Preferred Qualifications
5+ years of hardware assembly/dis-assembly and debug at the component and system level, root cause analysis, and corrective action.
5+ years of troubleshooting BIOS, Firmware, system drivers, and multiple operating systems (such as Windows and Linux).
Genuine curiosity of how computers function with experience gleaned from personal projects and experimentation.
Ability to read and interpret circuit board silk screens, schematics, and component orientation for effective component installation.
Experience working with multiple hardware segments including server, desktop, and mobile.
Technical understanding of system architecture and how platform HW/SW/FW work together.
Experience with Microsoft Windows Debugger, Kernel Debugger tools and/or JTAG debuggers such as ITP or LTB.
Inside this Business GroupEnable amazing computing experiences with Intel Software continues to shape the way people think about computing - across CPU, GPU, and FPGA architectures.
Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions.
Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.Posting StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
BenefitsWe offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. )Working ModelThis role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.In certain circumstances the work model may change to accommodate business needs.
#J-18808-Ljbffr