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    Customer Support Engineer - Hillsboro, United States - KLA

    KLA
    KLA Hillsboro, United States

    2 weeks ago

    Default job background
    Description

    Base Pay Range:
    $ $46.74 Per Hour


    Primary Location:
    USA-OR-Hillsboro-Beaverton-KLA


    KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below.

    Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location.

    The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting.

    Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training.

    If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

    Company Overview
    KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.

    No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

    KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

    The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D.

    Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.

    Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

    Group/Division

    The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.

    The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.


    Our comprehensive services include:

    proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

    Job Description/Preferred Qualifications

    Technical:


    • Works under minimal direction and supervision to provide operational quality and minimize downtime
    • Responsible for CS activities, i.e, updating, troubleshooting, diagnosing and repairing of highly complex modules
    • Repairs of system level problems which may have multiple causes and no standard SOP existed
    • Prepare report and document for escalation purpose or improvement in the future reference
    • Knowledge of computer theory, various operating systems and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment. Knowledge in MS Office (Word, Excel, E-mail).
    • Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems.
    • Perform Preventive Maintenance (PM) by oneself. If knowledge is insufficient, investigates or asks people and learn. Can make circumstantial judgment suitable in the trouble and can complete the task (consultation to Tech Support Engineer (TE) is included).
    • Can generate the detailed feedback report for Failure Analysis (FA) and Dead On Arrival (DOA).Can create a trouble report and present it to customers.
    • Semiconductor industry process knowledge, required to take the KT class for Introduction to semiconductor processes.
    • Level 1 knowledge of Applications Engineering.
    Behavior:


    • Coordinates actions with customers to minimize down time.
    • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
    • Strong interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area.
    Minimum Qualifications
    Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years


    The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

    KLA is proud to be an Equal Opportunity Employer.

    We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

    We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us at or at to request accommodation.
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