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    Technical Support Engineer - Hillsboro, United States - Nexus Staff Inc.

    Nexus Staff Inc.
    Nexus Staff Inc. Hillsboro, United States

    3 weeks ago

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    Description
    Job Title: Technical Support Engineer
    Employment Type: Contract
    Work Hours: 40 hrs./week
    Work Site: 100% Onsite
    Location: Hillsboro, Oregon 97124
    Salary: $69,300 - $103,770 PA

    Job Overview:
    As a Technical Support Engineer, you will play a critical role in providing exceptional customer support for onsite installations, repairs, and maintenance of semiconductor equipment primarily in Hillsboro, Oregon.

    Training Location: Austin, Texas or Hillsboro, Oregon (1-3 months)

    Responsibilities:
    • Check and maintain equipment within factory standard specifications of system equipment.
    • Instruct customers in the operation and maintenance of the system equipment.
    • Serve as company liaison with customer on matters for assigned projects (i.e. installations and major component replacements).
    • Perform complex repair maintenance or unit replacement according to factory procedures independently and with others.
    • Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.
    • Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
    • Maintain accurate documentation of activity and provide periodic reports.
    • Conduct training for customer personnel ensuring proficiency of service and operations.
    • Work with other technicians in the field to troubleshoot and service equipment.
    Qualifications:
    • Requires a Bachelor's Degree in electrical or mechanical engineering or equivalent experience (i.e. technical training, military training or technical school) plus 1-2 years of related experience
    • Knowledge of Linux operating system is preferred for operating and troubleshooting the system
    • Minimum 3 years of experience in a related field (i.e. semiconductor manufacturing equipment)
    • Hands on mechanical skills required
    • Hands on experience with electronic testing tools required
    • Able to work on equipment alone and work with other engineers as a team player under challenging situations
    • Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus
    • Excellent trouble shooting skills, verbal and written communication skills
    • Customer support experience is a plus
    • Must be able to travel and work flexible schedules
    • Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses)
    • May require domestic travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
    Physical Requirements:
    • Continuous physical effort involving standing, walking, sitting, repetitive motion, and occasional lifting up to 25 pounds.
    • Employee may be exposed to dust, fumes, noise, and varying temperatures within OSHA standards.
    • Must demonstrate continued knowledge of Haz/Com regulations and requirements.
    Note:
    • Domestic and international travel may be required.
    • The company will not sponsor visas for this position.
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