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    Patient Service Coordinator - Boston, United States - Complete Staffing Solutions

    Complete Staffing Solutions
    Complete Staffing Solutions Boston, United States

    1 week ago

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    Description
    Job Description

    Job Description


    Job Description:
    Orthopedic department - 3+ years of administrative experience in healthcare required.

    Location:
    Onsite in Jamaica Plain

    Pay:
    $25-27/hour

    Schedule:
    Monday through Friday 8AM – 4:30PM

    Requirements:
    3+ years of administrative experience in healthcare setting
    Experience with Epic EMR System
    Bilingual a plus, not required

    Responsibilities:
    Perform administrative duties under minimal supervision at the highest proficiency level
    Assist patients following front end protocols, utilizing courteous customer service skills
    Support front desk operations with check-in and check-out responsibilities
    Collect copayments and self-pay payments that are due at time of check-in
    Assist entering and scheduling radiology orders
    Monitor and manage Epic work queues (schedule EMGs, cancel x-ray orders post 48-72 hours
    Upload surgical consent forms that need to be scanned, within 24 hours for each of the clinics
    Manage in-basket messages and attend to task / forward using crosswalk coverage list
    Schedule and reschedule patients
    Make calls to patients and reschedule as needed
    Listen to voicemail messages and reach out to patients that left messages
    Spot check provider schedules for unfilled slots and review future clinics to reach out to patients and offer them sooner appointment
    Review emails and attend to task
    Enter orders and book bone density testing
    Monitor work queue and reach out to patients for appointment scheduling and/or defer for later time
    Mail pick-up/distribution
    Import radiology imaging
    Upload CDs in power foil
    Super User for Powershare, including support to MPAs, as needed with obtaining outside images, when patient forgets to bring in CDs or CDs are non-legible
    Manage eFax process, move faxes to respective Provider folder, print and scan/email documents
    Other duties as assigned

    #J-18808-Ljbffr
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