- The Post Sale Support Specialist (PSSS) plays a pivotal role in delivering first-class service to our customers across both our live and online platforms. The PSSS is responsible for handling all customer questions and issues surrounding equipment post-sale including sales tax, payment collection, defaults and initial dispute resolution. This position is a 3 month contract with the possibility to be extended.
- Communicate with customers regarding payment status, review account for payment options, communicate account suspension and defaulted status together with penalties when appropriate
- Review and adjust Sales Tax, issuing refunds when appropriate
- Handle the initial stages of dispute resolution - listen to the customer to determine the issue and taking the appropriate resolution steps
- Communicate with internal/external customers regarding policies and Terms and Conditions to ensure they understand any limitations on resolution and answering questions as needed
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
- Perform other duties as assigned.
- 1-3 years working within a collections or sales tax environment with emphasis on customer service and quick resolution
- Excellent verbal and written communication skills
- Bilingual
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Customer Care Post-Sale Specialist - Fort Worth, United States - Ritchie Bros.
Description
Job DescriptionRitchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at:
About the Team
As a global company, our corporate teams support billions of dollars in equipment sales every year.
In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.
