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    Senior Customer Success Manager Customer Success Los Angeles Hybrid Remote - Epidemic Sound

    Epidemic Sound
    Epidemic Sound Los Angeles, United States

    3 weeks ago

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    Description
    At Epidemic Sound, we make soundtracking content simple and inspiring with unlimited access to music and sound effects.

    Headquartered in Stockholm, with offices all over the world, we are a force of over 500 on a mission to soundtrack the world.

    Our innovative licensing model paves the way for creators - from YouTubers to small businesses to the world's most recognizable brands such as Netflix, Redbull and BBC - to use sound to enhance their content while simultaneously supporting artists both financially and creatively.

    Epidemic Sound music is heard 2 billion times a day on YouTube alone and is recognized as one of Europe's fastest-growing companies by the Financial Times.

    Epidemic Sound is backed by EQT, Blackstone, Creandum, Atwater Capital to name a few.

    We are strengthening our global Enterprise Sales Organization with a customer-centric Senior Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound's most strategic enterprise clients.


    You have extensive experience from building long term strategic value with enterprise customers from roles such as Customer Success, Key Account Management and/or B2B sales.

    Our Enterprise customers include brand, production companies, advertising agencies and digital publishers.

    How you will make an impact
    Develop trust and foster relationships with a portfolio of large clients by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables

    Identify, drive and close new business opportunities within client portfolio

    Be customer obsessed and work strategically towards feature and overall product adoption

    Serve as the link of communication between key customers and internal teams collaborating closely with Tech, Product, Music, Analytics and Marketing

    Resolve any issues and problems faced by customers to build and establish trust

    Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

    Be a thought leader, driving key improvement projects and supporting the development of your peers

    Stay up to date with trends and best practices within the field

    Who you are

    To truly succeed in this role, you have a background in Customer Success, Key Account Management and/or Complex B2B Sales.

    You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with senior decision makers.


    Driven and with a commercial mindset, you create trust and relevance by understanding the customer needs, business and use cases to establish yourself as a trusted advisor.

    You are a self-starter with a can-do attitude, and your impeccable social skills turn strong relationships into solid business opportunities.

    You have an interest in music and the content creation world and experience with music licensing is meritorious.
    Bachelor's degree or the equivalent relevant work experience

    6+ years experience in Enterprise focused roles such as Customer Success/Key Account Management/B2B Sales

    Experience from working with Global Brands

    Strong track record of meeting and/or exceeding retention and growth targets

    Fluency in English, both verbal and written

    Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

    An active interest in music and/or media is a big plus

    Adaptive and not afraid of change within a rapidly growing company

    Salary range

    This is a full-time position in Los Angeles and you would be provided benefits such as dental, health, medical, and vision plan options, 30 days vacations a year accrual, 6 months parental leave, 401k saving, and wellness benefits.

    This position has a compensation span of 89,500-132,000 USD yearly.


    Equal Opportunity Employer:


    We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world.

    We value diversity and encourage everyone to come and soundtrack the world with us.

    Application

    Do you want to be a part of our fantastic team? Please apply, in English, by clicking the link below.

    #J-18808-Ljbffr
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