Ambulatory Float Pool Ambulatory Services - Boston, United States - Boston Medical Center
Description
***: The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).Position:
Ambulatory Services Representative 1
Department:
Ambulatory Float Pool
Schedule:
Per Diem
ESSENTIAL RESPONSIBILITIES / DUTIES:
Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
- Reception & customer service
- registration demographics
- visit management
- appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
- insurance/coverage verification
- co-payment collection
- front-end review and correcting registration & insurance edits
- pre-authorization, referral coordination and referral reconciliation
- Referral work lists
Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).
JOB REQUIREMENTS
EDUCATION:
Associates degree (or equivalent) or
HS/GED plus at least two years relevant experience.
Experience working in a clinical setting preferred.
KNOWLEDGE AND SKILLS:
- Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
- Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
- Must be able to maintain strict confidentiality of all personal/health sensitive information.
- Ability to effectively handle challenging situations and to balance multiple priorities.
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