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    Guest Experience Associate - Atlanta, United States - D-BAT Atlanta

    D-BAT Atlanta
    D-BAT Atlanta Atlanta, United States

    3 weeks ago

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    Description


    At D-BAT, our main goal is to provide a quality teaching environment by developing beliefs, attitudes, and traditions that enhance the baseball and softball experience at all levels.

    What makes a great D-BAT Teammate? An individual that is...

    Passionate about sports and making a difference

    Displays a positive attitude and contagious effort

    Relationship-focused in all interactions

    Continuous learner and growth-oriented


    Job Description Highlights:

    Reports To:
    General Manager


    Location:
    Atlanta, GA


    Compensation:
    $12 - $13 Hourly


    Flexible Schedule:
    Minimum of hours a week including weekend availability


    Role Scope and Requirements:


    The D-BAT Guest Experience Associate will represent the center as the first person a customer sees and talks to when they walk through the door or call on the phone.

    This person is passionate about their job, can communicate in a welcoming and customer focused manner, and multi-task.

    Scheduling customers via text, email, phone calls, and in person

    Staying organized across multiple tasks

    Communicating center programming and membership model.

    Greeting customers and making them feel welcome

    Fielding any questions and inquiries from current and prospective clients

    Excellent communicator within a team of players, clients, families, and support staff

    Calling former customers to invite them back to the center

    Responding to voicemails and emails

    Opening and closing of the Center

    Tracking inventory and supplies

    Assisting Center Manager with any and all tasks to maintain operational excellence


    Knowledge and Experience:
    A passion and knowledge for sports

    Positive attitude and outlook within the role

    Reliable and accountable to perform all functions of the position

    Problem solver and able to adapt in any situation with clients and through company standards

    An individual that is teachable, coachable, and a continuous learner

    Professionalism within the workplace and a positive ambassador for D-BAT

    Excellent oral & written communication skills across a variety of teams and staff

    Comfortable on multiple technological platforms

    High character individual that focuses on relationships and enjoys working with people

    Ability to use technology to help themselves become more efficient and effective in maintaining relationships with clients

    Experience working in a guest facing job

    Experience working with clients and customers of different ages from youth to adult

    Prior experience within a gym or other bookable training positions is a plus


    D-BAT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


    About D-BAT:
    For over 20 years, D-BAT has impacted the playing careers of thousands of ballplayers.

    D-BAT has quickly grown to over 135 locations and have become the largest indoor baseball and softball training centers nationally.

    To learn more about D-BAT, visit our website at

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