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    IT Program Coordinator - Cambridge, United States - Zenith LifeScience

    Zenith LifeScience
    Zenith LifeScience Cambridge, United States

    2 weeks ago

    Default job background
    Pharmaceutical / Bio-tech
    Description

    IT Operations Coordinator/ Program Coordinator

    Company's Global R&D Discovery IT team is offering a tremendous opportunity for an experienced IT Operations Coordinator to play a vital role in the delivery of technology solutions of value to meet the expanding needs of Company's global IT mission. Come join a growing team and we strive to advance solution delivery to a technology-focused, global R&D mission

    Job Description:

    Provides coordination of key R&D IT Programs and support for core team functions. Focus on management of global software license inventory, coordination, and communication. Serve as the liaison between IT teams and multiple vendors in a global operating environment. Server as a member of the team reviewing license programs, ensuring value and identifying opportunities for efficiency. Ensure success in other key recurring processes to ensure effective execution of IT Service Delivery for the team.

    Responsibilities:

    Partnering with the Global R&D IT Leadership to ensure effective coordination of IT services (internal or external) including:

    License management (communication, survey, inventory, updates, timely coordination of renewal)

    Maintenance agreement management (communication, timely coordination of renewal)

    Vendor engagement and coordination (inquiries, quotes, and renewals)

    Access and Asset management (processing requests, provisioning assets/access, managing capacity, inventory, and reporting)

    Reporting (build, generate, deliver)

    Procurement (purchasing, purchase order request, receiving, inventory, returns)

    Communication (projects, services with customers, peers and vendors)

    Onboarding of new staff (communication, managing checklist items)

    IT Communications (internal and external) in support of G2D2 projects, services, and initiatives

    Internship/Co-op program coordination (posting, administration of the review and interview process)

    Process Documentation (Ensure accurate, repeatable delivery for recurring processes)

    Office administration, communication, and document/file organization

    Meeting coordination, both internal and will external collaborators/vendors, including some minutes as needed

    Respond to and address to customer requests for defined IT services

    Managing shared calendar resources for global IT teams

    Additional project or task participation as needed

    Skills Required:

    3-5 years of professional experience, preferably in an IT or financial analysis environment

    Illustrated success in management of large programs, preferably in an IT environment

    Experience with IT software licensing contracts and models, including software as a service (SaaS).

    Organized, analytical, and highly detail oriented

    Strong verbal and written skills

    Strong customer service acumen

    Self-motivated and willing to take initiative

    Must possess a desire to learn new roles, processes, technology

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