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    Customer Service Rep I - Baltimore, United States - The Fountain Group

    The Fountain Group
    The Fountain Group Baltimore, United States

    3 weeks ago

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    Description

    The Fountain Group is currently seeking a Customer Service Representative for a prominent client of ours. This position is remote. Details for the position are as follows:

    • $17.50/HR to start
    • Temp to perm position (based on performance/budget)(Remote position: M-F 8:30 AM - 5:00 PM EST)
    • You will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business agility, and simplify workflows with real-time nationwide searches, seamless UCC filing processes and lien management tools.
    • Responsible for:
      • Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications.
      • Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance.
      • Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs.
      • Project manage, organize, and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers.
      • Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests.
      • Develop and maintain positive working relationships with customers and other key partners.
      • Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning
    Required Qualifications:
    • Minimum HS Diploma/GED required/Bachelor's preferred.
    • Prefer someone with industry experience in the corporate, mortgage, & UCC lien due dilligence search and filing.
    • Minimum 1-2 + years experience.
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