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    Onboarding Specialist - Los Angeles, United States - arketa

    arketa
    arketa Los Angeles, United States

    2 weeks ago

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    Description
    [Full Time] Onboarding Specialist at arketa (United States) | BEAMSTART Jobs

    Onboarding Specialist

    arketa United States
    Date Posted
    18 Jan, 2023
    Work Location
    Los Angeles, CA, United States
    Salary Offered
    $35000 — $50000 yearly
    Job Type
    Full Time
    Experience Required
    1+ years
    Remote Work
    Yes
    Stock Options
    Yes
    Vacancies
    1 available
    What we're looking for

    Our partners are the most important piece of the pie. They are the heart of the industry and what makes the arketa experience special and unique. Our customer success team represents the voice of the customer.

    If you're comfortable speaking with new customers, building relationships and demonstrating how our product can help instructors grow their businesses this job is for you.

    Yoga/group fitness instructors already using arketa is a big plus
    The Role

    Perform 1:1 onboarding for studios, branded mobile apps and enterprise customers end to end via Zoom.
    Ensure customer's data is successfully migrated
    Deliver engaging and complete trainings to ensure customers are supported to go live
    Communicate with our customers per day via email, live chat and phone to answer any questions and improve the arketa experience
    Expand and improve on our onboarding and migrations processes to improve efficiency
    Become an expert on all things arketa
    Go above and beyond in creating a magical experience for our customers
    Identify churn risks and upsell opportunity
    Build long term relationships to foster brand loyalty and excitement for the product
    Report on insights + industry feedback from customers to improve product features
    Be a connector - sense when our partners should connect to elevate their onboarding experience & beyond.
    The You

    You have a deep understanding of what it takes to run a successful wellness studio.
    1-3 years experience in a Customer Success, technology or studio management role
    Connect. You love meeting new people and sharing arketa's mission of empowering new and current business owners.
    You are empathetic and understand how your customers succeed by stepping into their shoes

    A guest experience mindset:
    has good judgment about how to assess and resolve a customer problem in a thoughtful way.
    Ability to identify opportunities for process improvement that contributes to a first-class customer experience.
    Demonstrated ability to explain complex issues clearly
    Excellent communication skills written, verbal, presentation
    Great at multi-tasking. Able to prioritize and manage numerous requests and time demands concurrently, while achieving goals.
    Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals.
    Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected
    Four-year post-secondary education/Bachelor's degree (preferred)


    BONUS:
    You are an evangelist of arketa - you already use the product or are obsessed with teaching others how to best use it
    The Benefits

    Work with an amazing and committed team to expand access to wellness
    Weekly workouts with the team
    Health/dental/vision coverage
    Unlimited PTO / sick leave
    Annual company retreat
    About arketa

    Everything for your fitness or wellness business.


    Company Size:
    People

    Year Founded:

    2020


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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