Implementation Specialist Jobs in California, Colombia Created: 06:03:11 - Everything Inc

Description

Implementation Specialist Jobs in California, Colombia


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Implementation Specialist Jobs in California, Colombia

About the position:
The Implementation Specialist is responsible for configure, implement, and demonstrate COREConnect software

product

offerings for new and existing clients. The implementation cycle includes

requirements

validation, overseeing projects with specific development requirements, internal testing, and guiding clients through user acceptance to go-live status. The Implementation Specialist is also responsible for the development and delivery of training for both administrators and end-users. Document all customer interactions in a


CRM
and provide excellent customer experiences

Responsibilities:
Serve as main POCs for field deployment during CORE internal testing phase.
Proactively provide suggestions for improvements / fixes during testing phase.
Contribute to training material development.
Meet with internal and external clients, who are in various stages of implementation and onboarding, in order to ensure all aspects of COREConnect system are deployed to client's satisfaction and

specifications .Testing, and providing final QA/QC before client is ready to go live or software updates.

Work with new and existing clients to provide in depth training in the set up, and use, of system and applications.

Provide client support and technical issue

resolution

via E-Mail, phone, or on-site. Identify, and correct/and or advise, on operational issues in COREConnect

systems .Maintain open and professional communications with all COREConnect colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.

When responding during live emergencies, provides strategic and technical assistance to the Emergency Operations Center Director and staff during emergencies.

Other duties as assigned.


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties and skills above are representative of the knowledge, skill, and/or ability required.

Successful team members will have the desire, and ability, to continue to learn and explain new technology platforms, while providing excellent customer experiencesHigh School DiplomaExperience:

Understanding of emergency response components, teams, and facilities; survivable communications systems; utility infrastructure; disaster damage assessment intelligence processing, situation analysis methods and risk assessment1 or more years of hands-on experience in Implementation and/or software testing and supportStellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.

Ability to effectively collaborate with development teams to support customer needs.
Skills amp;

Competencies :
Able to work independently and efficiently to meet deadlines.
Able to work closely with CORE departments to determine

best practice

and approach for specific client needs.
Able to promptly answer support related email, phone calls and other communications.
Self-motivated, solutions driven, detail-oriented and organized.
Experience with documenting software issues or enhancements.
Make product enhancement requests based on current, and future software capabilities.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Ability to use a computer for extended periods of timeJob Specification Original jobs :

Responsibilities
Notebook Computer
Improvements
Car tracking devices
Directory
Database Management
Best Practice
California
Communications Systems
Competencies
Responsibilities
Notebook Computer

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