Export Air Freight Supervisor - Chicago, United States - World Group

World Group
World Group
Verified Company
Chicago, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes.

Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before.

With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution customers around the globe use the services of our family of brands
:ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.


We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We're growing - join our World Group family today

World Group - Our Culture - YouTube


About UWL:


About this Role:

UWL, a World Group company, is currently looking for a dedicated and analytical problem-solver to come join our family as a Director, Business Process for our growing operations in Chicago


Duties and Responsibilities:


  • Monitor and improve key export air departmental productivity indicators
  • Instill and foster a climate of compliance to meet regulations. This includes internal policies and procedures and external
government regulations or customer policies/requirements

  • Look for areas of improved efficiency to improve customer experience as well as controlling costs
  • Build and maintain strong relationships with vendors and customers (shipping lines, trucking companies, and others)
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans
where needed

  • Qualify export air opportunities to determine validity of requests
  • Reach out to various UWL vendors/partners to establish rates and rating structure for both ongoing clients and transactional
opportunities

  • Coordinate client needs and requests with internal stakeholders (operations, sales, etc.)
  • Collaborate with internal parties, establishing rates for requested services
  • Present rates based on customer requests in an accurate and timely fashion and follow up with the customers to determine
competitiveness of rates presented

  • Work directly with management teams to review monthly & quarterly GRI's, making recommendations on how to best handle
  • Monthly reporting of various metrics
  • Mentor, coach, and develop new team members
  • Provide feedback and suggestions on process and systems improvements and take a leadership role during rollout of said processes
and improvements

  • Prepare reports on the performance of export air departments and suggest improvements that will enhance the company's profit
margins, customer satisfaction as well as working closely with other senior department heads for the benefit of the company

  • Resolve customer complaints and be able to negotiate amicable settlements
  • Proactively provide pricing alternatives, routing solutions and technical assistance to clients
  • Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of
service required by the customer

  • Take an active role in the transition of new business/updates to existing business
  • Leveraging your expertise in air freight operations and supply chain management, you will optimize processes, monitor shipments,
and lead a team to deliver exceptional service to our clients

  • Coordinate and oversee all aspects of air export operations, including booking, documentation, customs clearance, and shipment
tracking

  • Implement best practices and streamline workflows to enhance efficiency and customer satisfaction
  • Communicate proactively with clients to provide updates on shipment status, resolve issues, and address inquiries

Education & Experience:


  • High school diploma or GED required
  • Bachelor's degree preferred
  • 35 years in international air export logistics pricing, sales, operations or similar role
  • Excellent time management skills and the ability to organize the team effectively and efficiently
  • Ability to make decisions at critical times and whilst under pressure
  • Ability to lead a team and be sensitive to the needs of others
  • Strong negotiation skills
  • Critical thinking skills and problemsolving techniques
  • Experience with direct customer/vendor interface
  • Working knowledge of Microsoft Office Suite and Outlook
  • Strong written, verbal, and interpersonal communication skills
  • Organized and detail oriented

Benefits/Perks:


  • Competitive compensation
  • Comprehensive Benefits package:
  • Medical, Prescription, Dental, Vision
  • Life, AD&D, & Disability insurance
  • Employee Assistance Program
  • Financial planning
  • 401(k) plan with up to 6% company match
  • Paid Time Off
  • Flexible work arrangement
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