- Provides telephone, electronic or in person Level 1-3 technical support for the determination and resolution or escalation of basic, advanced, and expert technical problems related to network infrastructure and communications.
- Installing and configuring various networking equipment
- Maintaining computer networks including various appliances, firewalls, switches, wireless access points, VPNs, routers, and other physical hardware.
- Creating firewalls and updating rules and data security systems to keep data and communications protected.
- Troubleshooting, resolving, and communicating networking issues to other employees and management.
- Develop methods and tools to be used to test and implement new LAN/WAN equipment.
- Troubleshoots problems using desktop remote control products where possible and documents all services provided.
- Document solutions to tasks to create and maintain knowledgebase.
- Uses effective verbal and written communications when dealing with customers.
- Invokes proper escalation procedures when required to coordinate resolution of issues.
- Works closely and effectively with other IT technical staff and management.
- Has experience with Fortinet products and solutions.
- Has experience using Nozomi, FortiEDR, OPmanager or other network monitoring systems.
- Bachelor's degree in Computer Science or MIS, and/or 6+ years equivalent work or military experience
- Ability to create, present and maintain network topology content with cadence.
- Experience with Fortinet equipment and solutions.
- Experience with Meraki and Cisco equipment and solutions.
- Experience in a regulated organization greatly valued.
- NERC and/or experience in the energy sector greatly valued.
- Experience working in an IT/OT environment.
- Experience with OSPF, VLANS, SDWAN
- Experience creating and maintaining Firewall Policies and access.
- Able to work independently and in a team-oriented, collaborative environment with the desire to better the environment.
- Experience with Network Monitor applications.
- On-call availability for 10 days per month
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Senior Network Engineer - Dallas, United States - Paladin Consulting
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Description
Network Security Engineer
Dallas, TX -HYBRID 3 Days onsite and 2 days Remote
Responsibilities:
Skills & Qualifications:
Physical Demands: