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Nursing Service Management
1 day ago
NovaWorks Mountainside, United StatesDo you love being able to help people in your nursing profession and value the joy of work? · ▸ If respectful interaction in the workplace is important to you · ▸ If you are looking for a strong team and a good working atmosphere · ▸ If appreciation and recognition motivate you · ...
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Service Manager
44 minutes ago
EcoShield Pest Solutions Edison, United StatesOverview: · The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering ab ...
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Nursing Service Management
3 days ago
Crimson Industries Cranford, United StatesFOR OUR CLIENT, · a renowned provider of inpatient elderly care, we are looking for you as a nursing service manager (m/f/d) in the Munich area. · As a recruitment agency, we have been successfully accompanying executives in the elderly and nursing care sector on their way to the ...
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IT Service Manager
2 days ago
ASCOT GROUP New York, United StatesThis is an opportunity to join Ascot Group - one of the world's preeminent specialty risk underwriting organizations. · Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we're bound by a common mission and purpose: One A ...
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Service Manager
46 minutes ago
J.P. Patti Tecta America, LLC Saddle Brook, United StatesThe Service Manager is responsible for the sales and bidding of repair work. Emphasis will be placed on service contracts, repairs and small scope reroofing opportunities. Active project and people management is critical in this position. The Service Manager provides support and ...
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Service Manager
19 hours ago
TATA Consulting Services (USA) Berkeley Heights, United StatesTechnical/Functional Skills · We are seeking a talented and experienced Incident cum MI manager to join our team. The person will be responsible for managing operations for a support team (with onpremise and Azure presence). This is a challenging role that requires a strong under ...
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Service Manager
1 day ago
NovaWorks Middlebush, United StatesJoin our team and fulfill your professional dream. · EFAFLEX GmbH & Co. KG is an international company and a market-leading manufacturer of high-speed doors with over 1,200 employees and 11 subsidiaries on all six continents. · Service Manager (m/f/d) Industrial Doors - Hilden · ...
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Service Manager
1 day ago
Infinity Systems Newark, United States Part timeThe large district town of Biberach an der Riß (with around inhabitants) is a charming city with a strong economy and a diverse, demanding cultural life in the heart of Upper Swabia. All types of childcare facilities, schools, and modern leisure facilities of above-average qualit ...
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Service management
1 day ago
Quantum Dynamics Clifton, United StatesYour tasks: · You will lead the service for various event formats at our location NürnbergMesse and in the metropolitan region. · You coordinate your teams and brief them for their assignments. · You keep your rooms and areas in order and report any unforeseen events to your supe ...
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Service Operations Manager
2 days ago
The Metro Group, Inc. South Hackensack, United StatesThe Metro Group Inc is looking for a Service Operations Manager to lead our Burner Service Team. We are looking for an agile, results-oriented leader to manage day-to-day operations and help us deliver excellent service to our customers. · The Service Operations Manager is respon ...
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Residential Services Manager
55 minutes ago
Volunteers of America - Greater New York, Inc. Brooklyn, United StatesVolunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional a ...
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Client Services Manager
2 days ago
SPS Global New York, United StatesCome explore the Power of Possibility with a career at SPS We have a fantastic opportunity for an experienced Client Services Manager to come join our team in New York · The **Client Services Manager (CSM)** position is to sit on-site with our client and oversee multiple sites or ...
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Cash Management Service
22 hours ago
Mizuho Americas New York, United StatesOrganization and Customer Scope · The Global Transaction Banking Department Americas Office provides various transaction banking services such as payment/collection services, liquidity management, trade financing (conventional L/C, Supply Chain Management, Stand-by L/C), FX and t ...
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Mail Services Manager
22 hours ago
The Millennium Group Newark, United StatesNow is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and in ...
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Client Services Manager
2 days ago
Whalar New York, United States**Job Title**: Manager, Client Services · **Work Location**: New York, NY · **Start Date**: ASAP · Recently named one of WorkLife's 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar is a leading global Creator Company. · Whalar empowers creators, ...
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Station Services Manager
22 hours ago
DHL New York, United StatesWhat makes DHL great? Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. · Start YOUR career with DHL today · DHL Express has an opening for a **_Station Services Manager_** at our New York, NY location. ...
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Manager, Field Service
59 minutes ago
B. Braun Medical Inc. Newark, United StatesOverview: · Aesculap, Inc., a B. Braun company, is part of a 180-year-old global organization focused on meeting the needs of an ever-changing healthcare community. Through close collaboration with its customers, Aesculap provides advanced technologies for general surgery, neuros ...
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Convention Services Manager
3 days ago
Crescent Hotels & Resorts LLC Newark, United States**REPORTS TO**:Director of Conference Service** · - Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service ac ...
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Nursing Service Management
2 days ago
Crimson Solutions Elizabeth, United StatesAre you a nursing service manager (m/f/d) looking for a change? Then contact us We are currently seeking a nursing service manager - PDL (m/f/d) for a senior care facility in Wentorf near Hamburg. This is a direct placement position, available immediately or by arrangement. The f ...
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Rental Services Territory Manager
2 days ago
Foley Incorporated Piscataway, United StatesDepartment**:Rents Sales** · **Responsibilities**: · - Identify, initiate contact, and establish relationships with industrial, commercial, construction customers and influence buyers or decision makers in ways consistent with our mission statement and core business values in ord ...
Service Manager - Berkeley Heights, United States - Tata Consultancy Services
Description
Technical/Functional Skills
We areseeking a talented and experienced Incident cum MI managerto join ourteam. The person will be responsible for managing operations for asupport team (with onpremise and Azure presence).
This is a challenging rolethat requires a strong understanding of how services are being run andmeasured and is the critical link between the team and its clients, ensuringthat service requests are efficiently handled, customer expectations are met,and service standards are maintained.
Person should be ITIL certified andhave hands on work-ex in medium to large enterprise setup running MI calls aswell as performing the duties of an incident manager through the incidentlifecycleExperience Required
8+years
Roles & Responsibilities
Establishingquality standards for staff to adhere to as part of their daily duties
Monitor andevaluate the service teams performance, providing regular feedback, coachingand recognition to drive individual and team excellence.
Developingand implementing service strategies to enhance customer experience and meetservice objectives. Monitor service metrics, analyze customer feedback andaddress any gaps or areas for improvement. Auditing the work of the team toidentify inefficiencies and addressing them
Collaboratewith other departments to develop and implement strategies to improvecustomer satisfaction, increase service efficiency and achieve businessobjectives.
Prepare andpresent regular reports to senior management on service performance, keymetrics and improvement initiatives.
Proactivelyidentify opportunities for service improvement, recommending and implementingprocess enhancements, tools or technologies.
Stayupdated on industry trends, best practices and emerging technologies in theservice field, continuously seeking opportunities to enhance knowledge andskills.
Acting as apoint of escalation for complex customer issues, demonstrating goodproblem-solving skills and resolving conflicts in a professional andeffective manner.
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