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Account Manager- Aerospace - Hartford, United States - Bodycote
Description
Our people are the heart of our business.As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry.
Come join our teamSummary
This position manages relationships and customer service for accounts for our surface technology business including inside and outside sales. The incumbent will also generate quotations and work with customers and plant personnel to establish production expectations. The Account Manager will work to cultivate new business opportunities, expand the customer base, and explore new markets.
The Account Manager adds value to the plant by serving as the focal point for the cultivation, retention, and expansion of business opportunities with customers.
Major ResponsibilitiesDevelop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors
Conduct sales calls, receive and respond to phone inquiries from customers and potential customers
Conduct customer feedback interviews/surveys
Develop and deliver quotations, provide clarification of customer requirements
Partnering with employees at the plant level to monitor the progress of work to meet customer expectations
Project Management
We Are Seeking Candidates With The Following Qualifications
Education – High school education or equivalent; college degree preferred
Experience necessary – ten years in sales, customer service, or a related field
Must possess or acquire a working knowledge of heat treatment, surface technology preferred
Demonstrate good judgment in fostering positive customer relationships
Ability to quote pricing, manage expectations for process and delivery
Exercise tact and ability to partner with customers to resolve issues
Problem-solving skills to meet customer expectations
Must be able to effectively cultivate and develop customers from diverse backgrounds including small entrepreneurial businesses to large multinational corporations
Bodycote has a longstanding commitment to provide a safe, quality-oriented, and productive work environment and for these reasons, all applicants in the United States who receive a conditional offer of employment must undergo a drug screen before employment begins.
EOE/Minority/Female/Disabled/Veteran#J-18808-Ljbffr
Account Manager- Aerospace professionals in Hartford
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Justin Owens
Business Development Representative at Fortra