- Provide Tier 1 customer support to clients.
- Respond to client inquiries in a timely manner via phone, email, and chat.
- Act as the voice of our clients and provide feedback for future enhancements.
- Maintain records of each client in CRM (Dynamics).
- Ask relevant questions to define the root cause of client issues.
- Identify product issues and engage product team to address and resolve them.
- Input tickets for client issues and track statuses using our ticket tracking system.
- Test and validate newly deployed features, enhancements, and patches.
- Perform other duties as needed.
- 1+ years of client technical support experience.
- Bachelor's degree or equivalent experience.
- Exceptional customer service background
- Highly skilled in Word, PowerPoint, and Excel
- Excellent written/oral communication and interpersonal skills
- Ability to work effectively in a team as well as independently.
- Strong technical troubleshooting skills.
- A strong desire to exceed client expectations.
- High personal integrity and uncompromising ethics
- Willing to submit to required background check.
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Insight Global Arizona City, United StatesJob Description · Day to Day: · Our client is looking for a Level 2 Application Support Specialist to support their internal teams. You will act as application support as well as production support for the engineering division. You will handle tickets submitted via ServiceNow a ...
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The Opportunity Tree Phoenix, United States: The Opportunity Tree Mission and VisionTo provide quality individualized services to people with intellectual and developmental disabilities in dynamic and innovative environments. The Opportunity Tree is committed to promoting the development of a society that fully embraces i ...
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Recovery Innovations Phoenix, United StatesRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others. · Our Vi ...
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Terros Phoenix, United StatesPeer Support Specialist - 23rd Ave Healthcare Center - Phoenix, AZJob LocationsUS-AZ-PhoenixJob ID # of Openings1CategoryBehavioral Health/Social WorkProgramRecovery ClinicsWeekly Hours40OverviewWe are a mission-driven, service-orientated industry leader looking for a Peer Suppor ...
Client Support Specialist - Phoenix, United States - nFocus Solutions
Description
Job Description
Job DescriptionRole Summary
We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company's success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support and resolve issues. The perfect candidate is inherently a client advocate and thrives in a fast-paced technology environment.
You will...
You have...
Perks & Benefits
We offer a competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.
About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.
Tech support | customer support | IT agent | IT consultant | technology | technical support | tech guru | entry level | recent graduate | Support Rep | SAAS company |
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