On-Site Audio-Visual Service Technician - Cambridge, United States - Diversified

Diversified Cambridge, United States

2 weeks ago

Description

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses.

Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at and follow us on LinkedIn and Twitter.

What part will you play?
Diversified is seeking an On-Site Service Technician.

This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: business/corporate, educational, houses of worship, military.

Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
What will you be doing?

Provide technical support for:

Video Teleconferencing; Audio (Program and Speech, DSP based systems); Projection and Display Devices; Video Wall Display Systems; Digital Signage Systems; Crestron / AMX Source Control Devices; Polycom RealPresence; Cisco UC; Cisco TelePresence systems; Wireless Microphones / RF Systems; Biamp Nexia / Biamp Tesira; PTZ Wall Cameras; Barco & Planar Display Technology; NEC; & Samsung display technologies.

Provide customers an elevated level of AV tech competencies & support
Develop an on-going customer relationship, resulting in future customer loyalty
Complete Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion
Troubleshoot system issues to determine and find resolutions, or appropriate usage
Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
Assemble reports and in-house paperwork to record customer interactions
Provide operational support for meetings as required

What do we require from you?

A two-year diploma from a Technical School, or equivalent experience
CTS cert from AVIXA + manufacturer certs (AMX, Biamp, Crestron, ClearOne, Extron, Polycom, or Cisco)
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Preference given to Three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Dante controller and Domain Manager
Crestron DM and NVX
Biamp Tesira
Dante controller and Domain Manager
Extron SMP recorders
Network skills are a must
Shure Wireless Workbench

Physical Demands

Must be able to stand, kneel and/or crouch for extended periods of time
Must be able to climb ladders and scaffolding
Must be able to lift more than 50 pounds
Must be able to work in high places, as well as small cramped places
Must be able to work in hot humid places, as well as cold places

License/Certification

Must maintain a valid driver's license
Must be insurable

To learn more about becoming part of the Diversified team, visit us at email us at

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs.

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law.

We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market.

Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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