Field Service Technician - Boston, United States - Mettler Toledo

Mettler Toledo
Mettler Toledo
Verified Company
Boston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores.

We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.


  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring lifesaving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.


No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Our Opening and Your Responsibilities


Role/Purpose:


The Mettler Toledo Product Inspection Field Service Engineers (FSE) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline x-ray, metal detectors, or Hi-Speed Checkweighers.

PI FSE's are responsible for managing all aspects of field service support including the following:

communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.


The Field Service Technician is responsible for Essential Duties and Responsibilities:

  • Satisfy all Safety Requirements for both MT-PI and Customer Sites
  • Attend daily tier calls led by a Regional Service Manager
  • Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
  • Develop and maintain good customer relationships; Become the customer's trusted advisor
  • Identify root cause of service issues (first time fix)
  • Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
  • Keep up with ongoing technical training
  • Weekend/afterhours work as required based on workload and rotation
  • Overnight travel as required
  • Travel 100%
  • Maintain company supplied equipment, tools, and inventory
  • In addition to our core values, all employees must follow the Code of Conduct (i.e. keeping a professional appearance)
  • Other duties and tasks as assigned
What You Need to Succeed


You may be working at a customer's location that requires up to date vaccinations and /or testing. If that is the case, you will be required to provide proof

Required Knowledge, Skills and Abilities:


  • Ability to use all types of hand tools and digital test equipment
  • Knowledge of mechanics, electronics, and distribution systems
  • Working mechanical knowledge of conveyor systems
  • Working knowledge of AC and DC electrical distribution systems
  • Working knowledge of Windows Operating Systems and the ability to read blue prints and schematics
  • Self motivated for high performance
  • Strong verbal and written communication skills
  • Customer focused
  • Detail oriented
  • Experience working in a fastpaced environment and meeting tight time constraints.
  • Fluency in English and Spanish a plus

Minimum Education / Experience Required:


  • High School Diploma or a GED required.
  • Associate of Science in Electronics or Engineering Technology, or equivalent work experience preferred

Physical Demands & Work Environment:


  • Field Service Technicians are required to work in the following environments with the listed physical demands with or without reasonable accommodation.
  • Constantly works around moving mechanical parts in conditions that include cold and hot temperatures, and humid environments.
  • Occasionally works in damp/wet environments to include meat & diary plants. Occasionally exposed to allergens, i.e. peanuts.
  • Occasionally works in explosive environments.
  • Noise level may by loud at times.
  • The ability to operate large industry machinery as well as handle mechanical and electrical tools as needed.
  • Ability to constantly lift and move tools and equipment up to 75 pounds
  • Ability to regularly climb (ascend/descend) stairs and ladders
  • Constantly stands, walks, stoops, kneels, crouch or crawls. Constantly positions self to service machinery in tight and/or dark spaces.
  • Must be able to constantly visually inspect machinery, computers, tools and parts
  • Ability to constantly operate a motor vehicle, drive long distances, and regularly sit for long period while traveling by car or plane.
  • Occasional shift differences (early morning/late night) as needed
  • Occasional 10 hour + Days as needed
  • Travel Requirements
  • 100% US and occasional international travel is required.
  • The FSE will possess or be able to obtain a valid passport. Frequent overnight travel is common.
  • The individual must possess
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